Bilingual Support Engineer+ Voice VoIP (-10M)- Global Firm | マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.の求人詳細

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更新日 2025-04-24
掲載開始日 2025-04-24

Bilingual Support Engineer+ Voice VoIP (-10M)- Global Firm

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この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	IT関連（インフラ系） - ネットワークエンジニア IT関連（インフラ系） - 通信インフラ　（ISP・キャリアを含む） IT関連（その他） - IT　ヘルプデスク
業種	銀行・証券関連
勤務地	アジア日本東京都
仕事内容	Give operational support + Voice (VoIP) to a Global Financial Firm (Trading floor) You will be involved in Trader Voice, Enterprise Voice, and Voice Recording systems as well as Infrastructure operational support. Description * You will be responsible for the support of the Voice Infrastructure to support * Carry out the functions of the Tier 1 Service Desk with adherence to ITIL 2011 based processes and within the timeframes associated with IPC's SLA agreement. Provide local first point of contact for incident management and service requests. Coordinate handoff to other onsite engineers to provide a continuous global follow-the-sun service. * Ticket lifecycle support (Incidents, Changes, Service Requests) * Technologies in scope: a. IPC Technologies: b.Voice recording - follow processes to route tickets to VR support group c.Cisco CUCM dialtone - follow processes to route tickets to PBX support group d. SBC for untrusted SIP trunks - follow processes to route tickets to SBC support group e.LAN/WAN networking - follow processes to route tickets to network support group. Profile * Business skills in both Japanese and English * Experience with IT Infrastructure technologies and VoIP Telephony technologies. * Experience working with ITSM system * High energy and motivated individual * Experience supporting global customers, working with a wide array of individuals from ends users to customer's business executives. Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resources. * NO VISA SUPPORT Job Offer -Flexible environment to improve your career -Traning Allowance -20 Days Annual Leave -Global members To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Samantha Galeana on +813 6832 8971.
企業について（社風など）	A financial services firm headquartered in Tokyo, this company focuses on connecting global talent with opportunities in Japan's dynamic financial sector.
応募条件	Skills in Japanese and English Experience with IT Infrastructure technologies and VoIP Telephony technologies. Experience working with ITSM system High energy and motivated individual Experience supporting global customers, working with a wide array of individuals from ends users to customer's business executives. Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resources. NO VISA SUPPORT
英語能力	日常会話(TOEIC 475-730)
日本語能力	ビジネス会話(日本語能力試験2級又はN2)
年収	日本・円 750万円〜 1000万円