Customer Service Rep for Global pharma | マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.の求人詳細

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更新日 2025-04-21
掲載開始日 2025-04-21

Customer Service Rep for Global pharma

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - カスタマーサービス/カスタマーサポート
業種	製薬メーカー
勤務地	アジア日本東京都
仕事内容	Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual's expertise, experience and training. Description * Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support. * Analyzes caller's questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines. * Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed. * Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements. * Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries. Profile Knowledge, Skills, Abilities ✓ Medical knowledge ✓ Polite Japanese Customer service skill ✓ Proficient computer and keyboarding skills Preferred ✓ Pharmacists or medical representative experience Job Offer * Global Impact: Work on innovative clinical trials that play a direct role in bringing new therapies to patients around the world. * Cutting-Edge Technology: Gain hands-on experience with advanced technologies and methodologies that are at the forefront of drug development. * Collaborative Environment: Join a diverse team of experts, where interdisciplinary collaboration is not just encouraged but is a fundamental part of everyday work. * Career Growth: Benefit from structured professional development programs and a clear pathway for career advancement within a dynamic, global enterprise. * Scientific Excellence: Engage in rigorous, high-quality research that prioritizes scientific integrity and excellence. * Meaningful Work: Contribute to projects that have a real-world impact on healthcare, enhancing patient outcomes and shaping the future of medicine. * Competitive Benefits: Enjoy a range of attractive benefits designed to support both professional success and personal well-being.
企業について（社風など）	This global leader in clinical research is revolutionizing the way new medicines and treatments reach patients. With a strong commitment to scientific excellence and operational expertise, the company partners with pharmaceutical, biotech, and medical device organizations to accelerate drug development. By leveraging advanced technology, deep industry knowledge, and a vast network of experts, it ensures high-quality, efficient clinical trials across all phases. With a relentless focus on innovation and patient outcomes, this organization plays a critical role in shaping the future of healthcare-bringing life-changing therapies from the lab to the world faster than ever before.
勤務時間	8:45 - 17:45
英語能力	ビジネス会話 (TOEIC 735-860)
日本語能力	ネイティヴレベル
年収	日本・円 500万円〜 600万円