デスクトップサポートテクニシャン募集！日英活かせます！ | 株式会社エイチシーエル・ジャパン/HCL JAPAN LTD.の求人詳細

English

当サイトに広告掲載をお考えの企業様

求人検索

更新日 2024-09-18
掲載開始日 2024-09-18

デスクトップサポートテクニシャン募集！日英活かせます！

直接採用
スタッフレベル
女性が活躍
年間休日120日以上
完全週休2日制
オンライン面接
キャリアアップが見込める
多国籍社員活躍中
英語を活かせる
第二新卒歓迎
外資系企業
急募

企業名	株式会社エイチシーエル・ジャパン/HCL JAPAN LTD.
職種	IT関連（その他） - IT　ヘルプデスク IT関連（その他） - カスタマーサポートエンジニア IT関連（その他） - 社内システム担当
業種	ITコンサルティング
勤務地	アジア日本福岡県福岡市
仕事内容	ビジネス拡大につきデスクトップサポートテクニシャンを募集いたします。【職務内容】 This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. 仕事内容: ・Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support ・Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices ・Printer break-fix and installation ・Disposal, redeployment and Asset reclaim ・Shipping coordination ・Data Backup and Data Recovery coordination ・Hardware Refresh ・Warranty and Out-of-warranty repair and replacement ・Depot Services ・Walk Up Support ・Spare parts management ・Executive (VIP) Support ・Inventory and Asset Management – Depot Operations ・Coordinate with external vendors for dispatch support ・Identify and resolve hardware and software application conflicts ・Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents ・Responsible for asset tagging and entering all incoming equipment into our asset management system ・Collaborate with cross functional teams to properly onboard incoming new hires ・Ensure that hardware is properly assigned and updated into our management system ・Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment ・Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware ・Ensure that resolutions are consistent with company standards and policies
企業について（社風など）	About HCLTech: HCLTech is a global technology company, home to 227,481+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2024 totaled $13.3 billion. We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 26 countries, HCLTech is ranked number one in 15 countries, including Japan. These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit hcltech.com/careers We bring together the best of technology and our people to supercharge progress. You can work in a multinational, global environment.
勤務時間	10am - 7pm (60 min break) but preferrable to be able to work for 9 hours including break between 7am and 7pm.
応募条件	Requirements/Qualifications: ・Prefer 3-5 years IT experience, including technical training ・Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications ・Experience with imaging windows 10 OS. ・Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet) ・Networked printer experience (queue creation, server maintenance, etc.) ・Experience in using PC-based word processing, presentation, and e-mail software preferred ・Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred ・Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations ・Outstanding customer service and interpersonal skills ・Excellent organizational skills and ability to prioritize tasks among many competing requests ・Experience working in or supporting a call center or help desk environment ・MCP and or A+ Certifications ・Excellent oral and written communication skills ・Ability to work in teams and in a team environment ・Available to work on weekend if required (occasionally happened once a month or 2 months basis.)
英語能力	ビジネス会話 (TOEIC 735-860)
日本語能力	ビジネス会話(日本語能力試験2級又はN2)
中国語能力	なし
年収	日本・円 350万円〜 650万円
給与に関する説明	社会保険完備教育研修
休日	有給休暇完全週休2日制（土・日・祝祭日）慶弔休暇育児休暇傷病休暇
契約期間	正社員雇用
最寄り駅	福岡県福岡市博多区呉服町駅徒歩1分、中洲川端駅徒歩7分、祇園駅徒歩7分、千代県庁口駅徒歩9分