Support staff for overseas customers needing health assistance | マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.の求人詳細

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東京

2024.5.24 [Fri.]

AKIBA_SQUARE 秋葉原UDX 2F

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更新日 2024-04-16
掲載開始日 2024-04-16

Support staff for overseas customers needing health assistance

人材紹介
スタッフレベル

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - カスタマーサービス/カスタマーサポート
業種	医療・福祉関連
勤務地	アジア日本東京都
仕事内容	This role will provide you the opportunity to use English more than 50% of your day. You will be in communication with customers and partners worldwide. You will be the lifeline support for Japanese customers who may be in danger, injured, or experience some type of difficult circumstance overseas. You will need to be the English/Japanese communication point on behalf of these customers, arranging their travel and expatriation. Description 1. Able to handle outpatient matters (initial examination, re-examination arrangements, etc.) by one person. - Be able to select the correct branch/provider and give clear instructions when making arrangements. - Recognize that this is an outpatient case and be able to quickly and accurately report the situation to the client. 2. Able to arrange patient admission by himself/herself - Able to clearly and accurately guide the flow of arrangements. - Accurately grasp the content of the other person's conversation and be able to convey it concisely yourself - Select the correct branch/provider to make arrangements - Recognize that the case is a hospitalization case and be able to quickly and accurately report the situation to the client. 3. Arrangements for patient transportation (return home) can be made with support. ・Be able to explain the procedures for making arrangements for the patient to return home. - Be able to select the correct branch/provider and give clear instructions when making arrangements. - Recognize that the case is a return trip and be able to quickly and accurately report the situation to the client. 4. Arrangements for death cases can be made with support. - Be able to select the correct branch/provider and give clear instructions when making arrangements. - Able to recognize that it is a fatal case and quickly and accurately report the situation to the client. 5. Arrangements can be made for foreigners visiting Japan while receiving support. ・Be able to understand and respond to the characteristics of Japanese medical institutions ・When taking over a project from a colleague, understand the details accurately, and when handing over a case, provide accurate and easy-to-understand explanations. - Be able to select the correct branch/provider and give clear instructions when making arrangements. - Be able to recognize that the case is for a foreigner visiting Japan and quickly and accurately report the situation to the client. Profile * Excellent communication skillset, logical thinker * Able to solve problems with little supervision * Bilingual ability in Business English/Japanese Job Offer * Salary up to 4.2M JPY * Internal career growth opportunities within this department and other departments * Opportunity to further develop your business communication skills, as well as hard skills * This role requires shift work, including some weekend work as well as some night-shifts per month. * Office Location: Shirokane-Takanawa Tokyo (Can work remote up to 2x per week)
企業について（社風など）	My client is an international group and a global assistance, insurance operator in the fields of travel, mobility, home & family, health and concierge services. Europ Assistance has 12,000 employees and 300 million customers worldwide. It has 57 operational centers, carries out more than 12 million interventions per year.
英語能力	ビジネス会話 (TOEIC 735-860)
日本語能力	ネイティヴレベル
年収	日本・円 350万円〜 450万円