求人検索
この求人の 取扱い会社 |
マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K. |
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企業名 | 会社名非公開 |
職種 |
カスタマーサービス - カスタマーサービス/カスタマーサポート
|
業種 | 運輸・倉庫・物流 |
勤務地 |
アジア
日本
東京都
|
仕事内容 |
We're seeking a bilingual Customer Service Specialist to support the implementation and utilization of our Container Shipping Platform, guiding clients through the pilot phase to full deployment. Description * Implementing company's solution during the pilot phase on a functional level, including setting up the solution and guiding customers through the process. * Conducting comprehensive training sessions for new users to ensure efficient utilization of our platform. * Project management responsibilities, including hosting weekly and monthly meetings with customers, facilitating a seamless transition from the pilot phase to full deployment. * Providing exceptional support by managing tickets routed to L1 and establishing and monitoring KPIs that enhance customer satisfaction and drive value for both clients and the company. Profile Requirements: * Native-level proficiency in Japanese AND English, with the ability to communicate effectively in both languages. * Background in transport, supply chain, maritime, project management, or order management, with a strong understanding of industry practices. * Proven track record of successfully managing customer relationships and delivering exceptional service. * Excellent organizational skills and attention to detail, with the ability to manage multiple projects simultaneously. * Strong problem-solving abilities and a customer-centric mindset. Job Offer Salary: The salary for this position can range up to 7.5M JPY, commensurate with experience and qualifications. Work hours: Monday-Friday, 9AM-6PM, Full-remote, office visit occasionally To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698. |
企業について (社風など) |
A leading Container Shipping Platform revolutionizing ocean transportation. They empower businesses worldwide by providing innovative solutions to streamline logistics operations. |
英語能力 | 流暢 (TOEIC 865点以上) |
日本語能力 | ネイティヴレベル |
年収 | 日本・円 450万円 〜 750万円 |