Noel Bradshaw of Dean Morgan Academy offers the essentials of succeeding in global business.

Japanese and English have very different ways to express understanding, to pause to gather your thoughts, and express amazement, surprise, and dismay. Of course, intonation plays a big role in this, particularly in English, but knowing the correct words to use is also important. One common problem is translating literally from Japanese to English and assuming that the languages are just 1:1 copies just with different words and word order. The fact is Japanese and English are so linguistically different, that it often leads to misunderstanding, perceived rudeness, or even awkward faux pas.

Linguistics call this type of response “backchannel communication“ (相槌, in Japanese). All languages have backchannel communication, but use and frequency is different in every language and culture. This blog only deals with the English speaking world.

Japanese uses backchanneling much more than English. Phrases like ええ・うん・はい are constantly used to show that you’re listening. In English, using these words too much sounds rude. It sounds like you’re not interested and you want to the speaker to hurry up and finish talking because you’re bored. I always recommend that my Business English students force themselves to reduce the frequency of aizuchi.

The most common Japanese aizuchi ええ・うん・はい・へぇー will not be understood at all overseas (unless you’re speaking to someone who has studied Japanese). Worse yet, to the untrained ear, they just sound like crude noises and grunts. It’s a hard habit to break, but when speaking English, try to break the habit of using these words overseas.

Hopefully these tips and suggestions will help you sound more natural in business situations when speaking English. Backchanneling is something that most people never think about, but it has a huge impact on how others see you.

Good luck!