カスタマーサービス の 外資系・グローバル企業の転職・求人一覧

世界176ヶ国に1000万人超の会員を擁するソーシャルショッピングサイトを運営しています！
出品商品の審査やモニタリングを始めとしたオペレーション業務を担当いただきます。
【具体的には】
◆審査・モニタリングなどのオペレーション運用
◆出品者からの問い合わせや社内問い合わせのエスカレーション対応
◆データ分析結果を用いた施策立案やオペレーション改善施策の実行 ...

業界をリードするあと払い決済サービスを提供しています。
ユーザーの苦情に対する対応（苦情のカテゴリ分け、原因究明、社内調査、回答、改善活動等）をとりまとめ、関係各所と調整していただきます。

【具体的には】
◆ユーザー苦情に対する調査、対応方法の指示指導
◆苦情に起因する社内調査全体のとりまとめ、◆進捗管理、報告書作成
◆公的機関からの照会やコミュニケーションの◆窓口責任者
...

◎越境EC事業を展開しています！
◎ファッション、アニメ、趣味など、1000を超える日本のECサイトをサポートし、世界中に日本の様々な商品をお届けています！

募集職種
カスタマーサポート

仕事内容
国境を気にせず、海外にいても自由に日本の商品をネットショッピングできる！という、画期的な越境ECサービスを提供しています。 その中で、英語圏のお客様からの問い合わせメールを対応してもらいます ...

【世界利用者200万人突破のWeb3アプリサービス】

＜事業内容＞
買物をするだけで仮想通貨（暗号資産）が貯まるアプリを開発！

＜仕事内容＞
・アプリ、マーケティングに関するサポート業務
・カスタマーサポート
・ソーシャルメディア運用等
※自身の母国語(生まれや育った環境で使っていた言語)を使って得意な言語圏（英語ドイツ語フランス語スペイン語ポルトガル語ヒンディー語）のカスタマーサポ ...

ネットショップ作成サービスを提供している日系ベンチャー企業にて、ショップのオーナーおよび購入者のお問い合わせ対応を行っていただきます。チームリーダーとして、顧客の満足度向上のための課題発見、施策立案、解決を担っていただく非常にやりがいのあるポジションです。


職務内容

* Zendeskを使った問い合わせ対応（メール、チャット）
* 新機能リリース時などの使用確認やレビュー
* ヘルプペ ...

世界的に有名なテレビショッピング企業にて、課の業務を正確かつ効率的に履行し、確実にするためチームを管理していただきます。最前線でお客様に対するオペレーションに対応する部門の業務をプランし、発展させ、管理していただく非常にやりがいのあるポジションです。


職務内容

* チームの管理と育成
* 目標値／KPIの達成のための数値管理
* 問題の把握と改善策の実行
* コスト管理
* プロジェク ...

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products.


Description

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products. The main responsibilities involve:

- Communicating with the BPO manager about ways to improve the center operations including handling o ...

You'll handle a range of passenger services including reservations, ticket sales, and passenger operations with efficiency and warmth, managing tasks such as fare calculation, ticket issuance, and post-flight documentation, while also coordinating with various stakeholders to ensure seamless passenger experiences and supporting operational management through reporting and registration of financial information.


Description

* Handle Reservation/Booking, Ticket Sales, Information, and Passenger Operations.
* Calculate fares, arrange routes, and pr ...

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, investment knowledge, and a strong dedication to the clients to help maximize their returns on investments.


Description

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, invest ...

Team Leader will manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members daily.


Description

* Create an inspiring team environment with an open communication culture

* Set clear team goals

* Delegate tasks and set deadlines

* Oversee day-to-day operation

* Monitor team performance and report on metrics

* Motivate team members

* Discover training needs and provide coaching

* Listen to team members' feedback and resolve any issues or conflicts

* Re ...

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.


Description

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.

* Assisting customers through phone and emails regarding product requests, concerns, store hours, br ...

The Collections Manager will be responsible for leading the inhouse Team of around 40 employees in the Collections and Operations Team, as well as handle the external agencies used for collection activities, in order to meet expected levels of productivity and performance.


Description

The Collections Manager will be responsible for leading the inhouse Team of around 40 employees in the Collections and Operations Team, as well as handle the external agencies used for collection activities, in order to meet expected levels of productivity and perfo ...

As Client Management Team Lead you will be engaged in leading the team to conduct outbound communication with customers by chat/phone/email, find potential customers, promote customer conversion rates, cooperating with the development of special project activities and directly provide support to customers.


Description

As Client Management Team Lead you will be engaged in leading the team to conduct outbound communication with customers by chat/phone/email, find potential customers, promote customer conversion rates, cooperating with the developme ...

The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support center, and providing feedback reports essential for improvement, when problems are found in customer service.


Description

The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing resp ...

As the Client Advisor, you will ensure that you develop a loyal client base and maximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all incoming contacts from customers via phone, emails and chats.


Description

As the Client Advisor, you will ensure that you develop a loyal client base and maximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all in ...

* Be a part of a prestigious luxury hotel chain renowned for its unparalleled service.
* Opportunity for career growth and development within a dynamic and international work environment.
* Competitive salary with bonuses and benefits package.


Description

Responsibilities:

* Conduct quality checks on all reservations, ensuring accuracy and completeness.
* Handle inquiries regarding lodging reservations via various channels such as email, telephone, and fax, catering to both domestic and international clientele.
* Manage corporate cont ...

The Team Manager will oversee 5-10 staff members, providing day-to-day management and coaching to drive performance and foster a positive work environment. Responsibilities include organizing shifts, conducting 1:1 coaching sessions, managing operations, and cultivating team morale and culture.


Description

Responsibilities:

* Provide day-to-day team management, ensuring organization for shifts, planning allocation, and homepage management.
* Conduct 1:1 support and coaching sessions, focusing on performance and development, with regular app ...

You'll handle a range of passenger services including reservations, ticket sales, and passenger operations with efficiency and warmth, managing tasks such as fare calculation, ticket issuance, and post-flight documentation, while also coordinating with various stakeholders to ensure seamless passenger experiences and supporting operational management through reporting and registration of financial information.


Description

* Handle Reservation/Booking, Ticket Sales, Information, and Passenger Operations.
* Calculate fares, arrange routes, and pr ...

The Collections Manager will be responsible for leading the inhouse Team of around 40 employees in the Collections and Operations Team, as well as handle the external agencies used for collection activities, in order to meet expected levels of productivity and performance.


Description

The Collections Manager will be responsible for leading the inhouse Team of around 40 employees in the Collections and Operations Team, as well as handle the external agencies used for collection activities, in order to meet expected levels of productivity and perfo ...

世界的に有名なテレビショッピング企業にて、満足度の高い顧客体験を実現するために戦略的な視点でオペレーションの計画/試作を立案し、担当するエリアにおいて定められた目標を達成していただきます。お客様に一番近い部門で、企業の成長に直接貢献できる非常にやりがいのあるポジションです。


職務内容

* 目標値/KPIの達成のための数値管理
* 戦略的施設を立案し、進捗状況の管理/改善
* 財務目標 ...