更新日 2024-05-14
掲載開始日 2024-05-14

Customer Support Manager for Global Fintech Company

人材紹介
マネージャーレベル

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - コールセンター管理/オペレータ管理/スーパーバイザー
業種	その他金融
勤務地	アジア日本東京都
仕事内容	As Customer Support Manager you will be responsible for overseeing and managing CS operations. Description As Customer Support Manager you will be responsible for overseeing and managing CS operations. Among the main responsibilities: * Management of the customer service team * KPI management * Screening of account openings * Management of BPO * Investigation of laws and regulations, and response to inquiries, inspections, and requests from authorities, industry associations, etc. Profile The Team in Tokyo is looking for candidates with a strong interest in developing a strong career and make a difference within the company. The ideal candidate will present the following qualifications: * Customer support experience in a Fintech company * People management experience * Experience / Knowledge of foreign currencies, securities, crypto assets, financial institutions, etc. * Experience in establishing operations at a financial institution * Experience in dealing with regulations and legal revisions would be ideal * Native level of Japanese * Business level of English With some degree of flexibility about the above, if you think you have the right set of skills for the job, the company would love to hear from you. Job Offer * Several company-provided benefits * Career progression in a very dynamic and exciting industry * International work environment To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
企業について（社風など）	Our client is a global Fintech company
応募条件	The Team in Tokyo is looking for candidates with a strong interest in developing a strong career and make a difference within the company. The ideal candidate will present the following qualifications: - Customer support experience in a Fintech company - People management experience - Experience / Knowledge of foreign currencies, securities, crypto assets, financial institutions, etc. - Experience in establishing operations at a financial institution - Experience in dealing with regulations and legal revisions would be ideal - Native level of Japanese - Business level of English With some degree of flexibility about the above, if you think you have the right set of skills for the job, the company would love to hear from you.
英語能力	ビジネス会話 (TOEIC 735-860)
日本語能力	ネイティヴレベル
年収	日本・円 800万円〜 1300万円