Customer Service ・ Jobs in Japan search results

The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support center, and providing feedback reports essential for improvement, when problems are found in customer service.


Description

The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing resp ...

SpiderAFを利用している顧客と緊密に連携し、課題を見つけ出し解決することで、自社の提供するサービスの品質を向上させると共に、最終的な顧客満足度を向上させるための重要な業務です。また今後、アドフラウド対策について顧客が抱える様々な問題を解決するため、より迅速に、かつ踏み込んだ対応ができるようなCS組織の基盤・仕組みづくりもご担当いただきます。通常のCS業務だけではなく、CS組織の業務プ ...

[Job Overview]
We are looking for an overseas VTuber talent manager. This VTuber agency will oversee the debut of talented and attractive talents.
Currently, we have 15 unique talents, and 8 second-generation talents debuted in September, and in 2 weeks, the channel subscribers exceeded 25,000, and all of them are supported by many fans.
You will be entrusted with an important position to seriously engage with, develop, and promote the affiliated talents.

[Specific duties (example)]
■Schedule management and mental care for overseas VTuber talent ...

当ポジションは、製品の品質管理を担当し、顧客からの不具合品に関する調査や報告、製造工場とのコミュニケーション、および現地での不具合品調査を行います。主な業務は、顧客報告資料の作成と製造工場の進捗管理に焦点を当て、品質向上と顧客満足度の維持に貢献します。


職務内容

* 顧客不具合品および情報の管理、製造工場(中国・ドイツ)への英語での調査依頼
* 製造工場の不具合品調査の進捗管 ...

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, investment knowledge, and a strong dedication to the clients to help maximize their returns on investments.


Description

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, invest ...

As the Client Advisor, you will ensure that you develop a loyal client base and maximizemaximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all incoming contacts from customers via phone, emails and chats.


Description

As the Client Advisor, you will ensure that you develop a loyal client base and maximizemaximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for ...

Liaising between guests and partners to resolve wide range of issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc
-Providing accurate, valid, and complete information by using the right tools, methods, and processes.
-Ensuring a high level of customer service and a positive guest experience
-Supporting your colleagues with peer learning, and being open to feedback from others
-Meet service targets and call handling quotas
-Make effective decisions on when to handle a case and when to escal ...

[Web3 app service with over 2 million users worldwide]

<Business details>
We have developed an app that allows you to earn virtual currency (crypto assets) just by shopping!

<Job details>
・Support work related to apps and marketing
・Customer support
・Social media operation, etc.
*You will use your own native language (the language you were born in and grew up in) to conduct marketing such as customer support and market research in your language area of expertise (English, German, French, Spanish, Portuguese, and Hindi). ...

As the After-Sales Specialist you will be supporting the Team's Manager with the establishment of a new After-Sales department, as well as be able to contribute individually by supporting customers post-purchase inquiries.


Description

As the After-Sales Specialist you will be supporting the Team's Manager with the establishment of a new After-Sales department, as well as be able to contribute individually by supporting customers post-purchase inquiries.

The main responsibilities involve:

* Engage in customer support after-sales activities ...

As the Head of the Customer Care Call Center you will have the responsibility to improve the overall operations of the call center, increase the business potential of the Brand's stores and the potential of the sales staff who interact with clients, thus contributing directly to the growth of the business.


Description

As the Head of the Customer Care Call Center you will have the responsibility to improve the overall operations of the call center, increase the business potential of the Brand's stores and the potential of the sales staff who inter ...

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, investment knowledge, and a strong dedication to the clients to help maximize their returns on investments.


Description

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, invest ...

■□■□　求人のポイント　■□■□

★有名企業の関連会社（100%出資）
取引先が全世界で30万社以上の大手「ものづくり」メーカーのグループ会社です。

★人事評価
人事考課は2回/年。上司と一緒に考えた目標に対する振り返りを実施し、成果だけでなくアクション(プロセス)も評価されます。

★働き方
【年間休日】 129日(GW・夏季・冬季休暇は7~10日間の連続休暇)
※プライベートの持ち込み、仕事の持 ...

As the Client Advisor, you will ensure that you develop a loyal client base and maximizemaximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all incoming contacts from customers via phone, emails and chats.


Description

As the Client Advisor, you will ensure that you develop a loyal client base and maximizemaximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for ...

≪業務内容≫
動画の商用利用にとどまらず企業のコミュニケーションを拡張しDX推進するため、
プロダクト「BlendVision＠AiM」の販路を拡大しサービスを市場に浸透させるために、カスタマーサポートチームを新設。
立ち上げメンバーとして参画いただける方を求めております！

【具体的業務】
・カスタマーサポートのプロセスの構築と関係部署との調整
・カスタマーサポートのFAQやWEBサイト内のサポートポ ...

What is your mission?

You will help provide excellent service to our partner brands by:

∎ Manage and utilize metrics to drive positive change in areas such as service level agreements, productivity, customer satisfaction, quality, NPS, and contact rates.
 Collaborate with direct reports to learn from real-world situations and set and improve goals based on metrics.
 Manage your team's contribution to the customer experience budget and monitor costs and losses incurred.
 Work with leads to create strong connections with the entire team ...

~Responding to email inquiries regarding games and duties incidental to customer service~

[Specific job details]
・Primary and secondary responses using tools to inquiries from customers
(Example: Use Mail Dealer *Actually, the tool differs depending on the game title.)
・Investigating behavior logs and modifying data using management tools
・Operation confirmation using actual game equipment
・Creating templates, FAQs, game announcements, and reports
・Coordination and collaboration with other departments within the company (trouble handli ...

社内のコンサルタントと連携し、人々の新しいキャリア選択をサポートするキャリアアドバイザーポジション。


Description

* 自分自身の経験や知識、社内データベースを活かして、新しいキャリア選択のサポートを行う
* コンサルタントと密にコミュニケーションを取り、スムーズなキャリアアドバイスを行う


Profile

* 企業での就業経験、高いビジネスレベルのコミュニケーション能力
* カスタマーサポ ...

現在少ないフルリモートも可能なポジションの新規募集です。米国本社の外資系ソフトウェア企業にてカスタマーサクセスマネージャーとしてクライアントとの関係構築、フォローアップ等を担当していただきます。


職務内容

* カスタマーサクセスプログラム戦略を実現
* 初回契約導入後サポート
* ソリューションの特徴や使用方法に関する実用的なアドバイス、コーチング、専門知識を提供し、製品の採 ...

As the Customer Support Representative you will be reporting directly to the Chief Operating Officer and be responsible for all interactions between the company and their customers in Japan. The focus will be on establishing the customer support service for the market, creating local protocols and templates to support the launch of the new platform.


Description

As the Customer Support Representative you will be reporting directly to the Chief Operating Officer and be responsible for all interactions between the company and their customers in Japa ...

[Job Description]
Job Description upon joining:
This department is responsible for services in our entertainment field, and provides comprehensive quality assurance services, such as testing during the game development process for smartphones and home game consoles, and post-release support, to clients, mainly major game companies and overseas titles.
We are looking for someone to work as a customer support leader at the Nagoya Center, our only "global base" and the top share in multilingual game customer support!
You will be the leader of a customer ...