Customer Success/Client Success ・ Jobs in Japan search results

We provide customer success support for client companies' SaaS products.
We respond to user inquiries via phone, chat, and email.
We don't just provide answers, we understand the users' true needs and make optimal proposals from a wide range of products, thereby contributing to the success of companies that adopt SaaS. ...

Founded in 2015, we are a startup company that leads the Japanese metaverse industry.
We are looking for planners to make proposals for corporations considering the use of our Metaverse platform!

■Main business content
We will make proposals ranging from millions to tens of millions of yen and work on various projects for the following issues.
・Development of content that allows you to experience the worldview of anime and games
・Producing content that reproduces actual cities, tourist spots, and facilities on the metaverse and allows for lo ...

We are looking for a leader in import/export sales.

We will propose and sell domestic logistics related to import/export and air freight and ocean freight import/export, mainly for electronics-related manufacturers and trading companies. We will deepen and develop our industry-leading logistics technology for electronic parts, which require advanced logistics technology.

[Job details]

■Collaboration with members and import/export staff at each domestic base

■Collaboration with overseas local subsidiaries and sales support at each base (hi ...

営業オペレーションを統括している部署で、様々な業務改善・システム改善・プロセス改善のプロジェクトをマネジメントしていく。


職務内容

* プロジェクトマネジメント
* 営業データ管理・分析
* 書類作成
* 各部署との連携
* グローバルチームとの連携


理想の人材

プロジェクトマネジメントの経験がある方


条件・待遇

* 各種保険制度
* 各種休暇制度
* 長期休暇制度
* フレックス制度
...

[Business content]
You will promote our company's sales and alliances (mainly major companies), mainly with major companies.
You will be mainly responsible for expanding sales of our SaaS products (new sales expansion + customer success).
XR / Digital Twin / Metaverse, you can be involved in the field that will be the platform in 10 years from the dawn.

○ Aptitude for this position
・I am thinking of starting a business in the future and would like to gain pseudo-entrepreneurship experience in the early phase.
・Those who have the mindset and ...

◎Operating an English conversation school for 500 yen for 60 minutes!
◎We have 11 branches in Tokyo and are currently expanding our business!
This position will involve reception and proposing lessons to students (new and existing) at an English conversation school.
You will also be responsible for general support for the school manager's school operations (shift and customer information management). *No sales management.
■Informing new students about face-to-face experiences, proposing lessons, and closing
■Regular touch points and communic ...

~Responding to email inquiries regarding games and duties incidental to customer service~

[Specific job details]
・Primary and secondary responses using tools to inquiries from customers
(Example: Use Mail Dealer *Actually, the tool differs depending on the game title.)
・Investigating behavior logs and modifying data using management tools
・Operation confirmation using actual game equipment
・Creating templates, FAQs, game announcements, and reports
・Coordination and collaboration with other departments within the company (trouble handli ...

[Specific duties]
- Responding to emails (including some phone calls)
- Cooperating with other departments
- Translation work
- Administrative work, etc.
etc. ...

◎You will be in charge of customer support (inquiry desk) at the Japanese subsidiary of an electronic parts manufacturing distributor company with its headquarters in the US.

[Specific duties]
・Respond to inquiries from purchasing and procurement staff of manufacturers who have visited our website.

*Around 20 inquiries per day

*Mainly respond to emails and phone calls.

*If data entry is required, we will request the local team in Vietnam.
・We will make appropriate suggestions depending on the inquiry.

*Explanation of handled produc ...

営業オペレーションを統括している部署で、様々な業務改善・システム改善・プロセス改善のプロジェクトをマネジメントしていく。


職務内容

* プロジェクトマネジメント
* 営業データ管理・分析
* 書類作成
* 各部署との連携
* グローバルチームとの連携


理想の人材

プロジェクトマネジメントの経験がある方


条件・待遇

* 各種保険制度
* 各種休暇制度
* 長期休暇制度
* フレックス制度
...

Founded in 2015, we are a startup company that leads the Japanese metaverse industry.
We are looking for planners to make proposals for corporations considering the use of our Metaverse platform!

■Main business content
We will make proposals ranging from millions to tens of millions of yen and work on various projects for the following issues.
・Development of content that allows you to experience the worldview of anime and games
・Producing content that reproduces actual cities, tourist spots, and facilities on the metaverse and allows for lo ...

[Business content]
You will be responsible for marketing video equipment such as 8K cameras developed and manufactured by the company to customers in Asia and Western countries. We will entrust you with sales of video equipment for media such as Hollywood, video technology proposals for Silicon Valley companies such as GAFA, and measuring equipment proposals for major electronics manufacturers.

【Mission】
You will mainly acquire needs through communication with existing customers, and then conduct detailed hearings, propose your own products, adj ...

【お仕事内容】

＼英語・外国語を使う仕事です！／

◆授業の準備（教材手配、資料の管理、教室準備等）
◆保護者様への対応、保護者様向け資料の作成、事務
◆生徒さんの出欠確認・授業料請求業務
◆ネイティブ教師との連絡・調整
◆入学希望者へのスクールのご案内
◆新規入会生徒さんの募集・説明・入会手続き等

----------------------------------------------------------

【1日のタイムスケジュール】

11:00 ...

Responsibilities
Hit quarterly Key Performance Metrics, and hit a target level of activity daily and weekly
Manage a portfolio of assigned accounts to identify high potential prospects, both new business and upsell
Execute outbound prospecting to source, contact, and engage prospective customers
Educate customers on what we have to offer
Execute daily outbound phone calls and emails (mostly cold calling), contact C-level decision makers, build quick rapport and assess needs.
Understand prospects' pain points, gather technical requirements, correlat ...

B2B Sales: You have a great personality and are skilled in Outbound Sales & eloquent in English/Native Language to establish consultative relationship with Advertisers, so that they are receptive to your recommendations.
DUTIES AND RESPONSIBILITIES:
• Contacting new and existing customers via telephone and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal
• Manage a portfolio of SMB clients with responsibility for growing revenue
• Acquiring new advertisers ...

Understand customer enquiries and respond via applicable channels: email, chat, and call backs
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following project documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and ...

Your Responsibilities

· Introduce and educate customers on self-service/automated banking channels

· Guide callers through troubleshooting, navigating the company site or using the products and services

· Conduct call backs with customers for transaction confirmations

· Reach out to customers for information/documents to support requests from KYC, AML, risk, and operations teams

· Identify customers' needs, clarify information, evaluate problems raised by customers, and provide comprehensive answers and appropriate solutions

· De- ...

社長直轄ポジション！ミッション「日本のグローバル化を促進する」の達成スピードをあげていく！理念に共感して力を発揮頂ける方！！

＜主な仕事内容＞
当社英会話スクールの生徒様向けにサービス展開をしています。
生徒様の人生の可能性を広げるお手伝いをしていきましょう！

１）留学事業立ち上げ
・現地学校開拓
・現地宿泊先などの開拓
・プライシング決定
・業務フローやデータ整理

２） ...

Urgent recruitment! ! In order to speed up the achievement of our mission "Promoting Japan's globalization", we are looking for people who can wholeheartedly sympathize with this philosophy and demonstrate their abilities!

▼Job details that you would like to entrust to us

Strategy planning and execution to achieve goals
Staff recruitment, training, management
Dealing with and making decisions regarding various other matters that occur in school management

<Specifically...>
・Information on joining and withdrawing students and information o ...

As Regional Director of Cargo for a multi-award-winning foreign airline with a customer-centric approach, I lead a dedicated team across Japan and South Korea and develop all cargo commercial and service delivery strategies. - Responsible for execution. The scope of responsibility is wide-ranging, including sales, operational functions, supplier management, and improving service standards.

■Service Delivery and Excellence
Ensure we provide reliable, consistent and cost-effective services and products to meet our customers' needs.
In accordance wit ...