IT Help Desk ・ Jobs in Japan search results

~Responding to email inquiries regarding games and duties incidental to customer service~

[Specific job details]
・Primary and secondary responses using tools to inquiries from customers
(Example: Use Mail Dealer *Actually, the tool differs depending on the game title.)
・Investigating behavior logs and modifying data using management tools
・Operation confirmation using actual game equipment
・Creating templates, FAQs, game announcements, and reports
・Coordination and collaboration with other departments within the company (trouble handli ...

ITスキル、サポート経験を活かし、VIP顧客向けITヘルプデスク業務を担当して頂きます。責任感とやりがいをもって業務に従事して頂けるポジションです。


Description

* VIP顧客へのITサポートの提供
* パソコン、スマートフォンなどの各種ハードウェアデバイスに関するサポート
* ネットワーク、セキュリティ、クラウドサービスなどのインフラ関連のサポート
* トラブルシューティング、ITに関わる問題解決 ...

外資系製造業界企業でのITユーザーサポートのお仕事となります。


Description

* エンドユーザーへのITサポート
* グローバルチームとの協業プロジェクトへの参画（スキルによる）
* II機器関連の管理


Profile

* ITサポートの経験
* Windows, MS365の知識
* ビジネス中級レベルの英語（尚良）
* コミュニケーション能力


Job Offer

* 長期派遣契約
* 魅力的な給与制度
* 英語が使える環境
* 残業ほぼ無し
...

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大手自動車系企業様のプロジェクトです。スキルに合わせてサーバーメンテナンス業務に従事頂きます。実務を通して高い専門スキルを身に付けることができます。
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【業務内容】
自動車操業グローバル工場のシステム運用保守業務をお任せいたします。
世界各地にある工場のサーバーを24 ...

★ Resident (On-site) Desktop/IT Infra Technical Support for corporate end-user systems (hardware & software)
★ Rapidly expanding environment, international corporate culture, with many opportunities for career growth!
★ Service Delivery Lead opportunity.
★ Location: Ome-shi, Tokyo


Our client is rapidly expanding throughout Asia Pac.

In taking on this challenge as a resident IT Support Engineer, based in the client's West Tokyo office, you will become a critical member of a very exciting phase of the company's g ...

米国に本社を構えるマーケティングコミュニケーションサービスカンパニーでITサポートを募集しております。


Description

WinodwsおよびMacのヘルプデスク対応

ソフトウェア・ツールのインストールと設定

ユーザーアカウント管理


Profile

ITSMツールの使用経験

社内ユーザ向け技術サポート業務経験

WindowsおよびMac両方のOSに対応可能なこと


Job Offer

完全週休二日制

休日・夜勤シフトなし

リモ ...

You will be responsible for serving general IT support services for mostly multinational clients and contributing to their business performance.


Description

* Provide comprehensive IT support services in a serviced office environment, primarily catering to multinational clients.
* Coordinate with regional IT teams to manage Application and Infrastructure projects.
* Handle IT support and training requirements for internal staff, while also facilitating the deployment of IT services for clients to enhance service revenue.
* Manage vendor rel ...

ITヘルプデスクとして、顧客のPCやデジタル環境のモニタリング、オンサイトハードウェアの保守業務等を担当して頂きます。


Description

* ハードウェア機器のセットアップ、設定、メンテナンス
* システム、PC、ルーターの状態の監視
* ITインシデントの管理
* その他付随するITサポート業務


Profile

* ビジネスレベルの日本語力
* 英語による文書および口頭によるコミュニケーション能力
* IT業界での1 ...

This is an IT Manager position in Japan. GOIS stands for Global Operations Infrastructure Services and covers general technology management, service centers, office automation related development, production scheduling, help desk, operation and management of communications networks (voice and data) and computer systems. Plan and oversee research, evaluation and integration of new technologies and capabilities. Planning, training and technical support. Protect IT security and ensure hardware and network components.
Overall responsibility for planning the ...

You will be in charge of customer support for bilingual projects.
We are looking for a wide range of people, from experienced IT people who want to work in IT using English to people with bilingual IT work experience.

■Job summary:
Projects will be determined based on your experience and time of joining the company. You will be involved in operational projects using Japanese and English.
Most of the projects are user support-related operational projects, and many of them involve hands-on support of actual devices.

■Project examples:
・Bili ...

This position mainly handle the setup, configuration, maintenance, coordination, processes, monitoring, and support of digital advertising equipment, with a focus on incident follow-ups. The role involves extensive error monitoring, troubleshooting, and some on-site maintenance, working closely with subcontractors and regional operation staff.


Description

* Support Deployment and installation of digital systems
* Digital project updates, documentation and reporting
* Technical support regarding incidents
* On-site maintenance
* Troublesho ...

The role focuses on delivering comprehensive solutions, optimizing Point of Sale (POS) systems, and emphasizing retail systems within a dynamic retail environment. It also involves providing remote and onsite first-level application support for a diverse array of applications and interfaces used in retail solutions.


Description

This role involves implementing, maintaining, and enhancing retail systems to ensure optimal performance and alignment with business goals. It entails collaborating with various stakeholders to drive efficient retail opera ...

A customer success position has opened up to work with global SaaS companies to achieve this through IT solutions!

■Job Description
You will provide customer success support for client companies' SaaS products.
You will respond to user inquiries via phone, chat, and email.
You will not just provide answers, but will understand the true needs of users and make optimal proposals from a wide range of products, contributing to the success of companies that adopt SaaS.
You will support Japanese users of foreign payment services in Japanese, and inter ...

IT Support Operations (Incident Management, Monitoring, etc.):

Technical Support (Handling IT-related inquiries)
PC Setup and Kit Preparation
Operational Monitoring (Network/Server/System Management)
※Explicit range of potential changes in job duties as mandated: There may be changes in job duties in the future. Details will be provided during interviews.





...

Handling inquiries from players of PC online games, including world tournaments and eSports events.
Non-face-to-face support using email and chat, no phone support / Based in Yokohama headquarters.
Responding to inquiries from domestic players of globally popular PC online games derived from the same MOBA title, including RPGs, FPS, card games, and action games.
Handling inquiries such as "What are the game specifications?", "Why can't I get a refund?", "How does matchmaking work?", etc., using email and dedicated tools.
Primarily conducted in Japane ...

Urgent hiring: Our client is looking for a bilingual(JP/EN) POS Retail support engineer to join their team. You will be in charge of retail store's POS system daily maintenance and operation.


Description

* Daily maintenance and operation of of POS system
* Monitoring system operation status
* System version updates and security measures
* Respond to customer inquiries and support via phone, email, and chat regarding how to operate and set up the POS system
* Investigate causes of problems and present solutions


Profile

* Knowledge ...

[Job Description]
- Act as technical contact for business partners to resolve issues.
- Manage escalation until issue resolution.
- Manage the implementation of new features and provide guidance.
- Conduct user training on how to utilize new products.
...

[Job Description]
- Registering, modifying, and deleting accounts in the system
- Supported systems:
- Active Directory
- Azure
- Office 365
- Cyber Mail
- Multifunction printers, in-house systems, etc. ...

[Job Description]

- Processing IT support tickets issued by users (remote support for user PCs, notebooks, software, etc.)

- Investigating and identifying recurring issues and sharing with team members

- PC kitting and replacement support to keep user PC cycles going.

- Initial troubleshooting of basic internal infrastructure (communication confirmation, impact range, etc.)

- Asset management PCs and iPhones, printers (multifunction devices, A4 laser printers, label printers), RF scanners, etc.

- Maintain SLA targets and continuously im ...

メンバーやコミュニティのネットワーク問題を現地で一次対応し、インフラや無線環境を確認、サポートするポジション。


Description

* ネットワーク問題の解決：現地でメンバーやコミュニティと連携し、ネットワーク問題の一次切り分けを行う。
* インフラ確認：現地でインフラの状況を確認し、問題が発生した場合に一次切り分けを行う。
* 無線環境確認：無線環境の状況を確認し、メンバーに適切な使 ...