Due to business expansion, we are looking for a Customer Support Specialist. Entry level people are also welcome!
[Job details]
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard
General requirement:
(1.) Attendance/Login Hours/Unscheduled Leave/SLA targets as per defined by the process
(2.) Improve skill level through self-development / nomi ...
1. Review content published on social media platforms (e.g. posts, comments, ads) for appropriateness, quality, and regulatory compliance.
2. Evaluate whether content conforms with company brand image and policies, and take appropriate action if content needs to be modified or removed.
3. Address user feedback and complaints regarding content, and liaise with relevant departments to resolve issues.
4. Maintain knowledge of social media platform guidelines and regulations to ensure appropriate content is published. ...
[Job Overview]
We are looking for an overseas VTuber talent manager. This VTuber agency will oversee the debut of talented and attractive talents.
Currently, we have 15 unique talents, and 8 second-generation talents debuted in September, and in 2 weeks, the channel subscribers exceeded 25,000, and all of them are supported by many fans.
You will be entrusted with an important position to seriously engage with, develop, and promote the affiliated talents.
[Specific duties (example)]
■Schedule management and mental care for overseas VTuber talent ...
[Job Overview]
Our company operates a newly established VTuber agency that mainly focuses on game streaming, with the first batch debuting in December 2023.
Currently, the agency has a total of seven members, including three active in Japan and four active in English-speaking countries.
You will be in charge of managing the overseas talents that belong to the VTuber agency we operate.
[Specific duties (examples)]
■Schedule management and mental care for overseas VTuber talents
■Progress management of the production of materials such as illust ...
Liaising between guests and partners to resolve wide range of issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc
-Providing accurate, valid, and complete information by using the right tools, methods, and processes.
-Ensuring a high level of customer service and a positive guest experience
-Supporting your colleagues with peer learning, and being open to feedback from others
-Meet service targets and call handling quotas
-Make effective decisions on when to handle a case and when to escal ...
You will help provide excellent service to our partner brands by:
∎ Manage and utilize metrics to drive positive change in areas such as service level agreements, productivity, customer satisfaction, quality, NPS, and contact rates.
Collaborate with direct reports to learn from real-world situations and set and improve goals based on metrics.
Manage your team's contribution to the customer experience budget and monitor costs and losses incurred.
Work with leads to create strong connections with the entire team ...
As the General Manager of the Operations Planning Department, you will be responsible for strengthening internal controls and promoting projects across the entire first-line operations division.
1. Project promotion
Creating a business flow that follows the customer journey
Extracting issues based on facts, figures, and data, planning and promoting improvement measures
Documentation (creation of documents such as regulations and manuals)
Organize, promote, manage, and realize projects as a party to the business
Communication and coordination with ...
In the Operations Planning Department, you will be responsible for managing the following operations.
・Planning for operational improvement of customer support department and financial crime prevention department
・Requirements definition for legal requirements ・PJ promotion
・Management, operation, and promotion of project groups promoted by the Operation Planning Department
・Planning of risk reduction measures related to operational errors
・Improve risk management and risk management related to operational errors ...
As the Manager of the Customer Support Department, you will be responsible for supervising and operating the following operations.
・Management of inquiry desk
・Account opening examination
・Continuous customer management
・Deposit and withdrawal of legal currency and crypto assets
・Management of subcontractors
・Various KPI management
・Investigating laws and regulations, responding to inquiries and requests from authorities, industry groups, etc.
・Response to official inspections ...
As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service.
Description
As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service. Among the main responsibilities:
* Sales support for the products sold to global customers - Commercial & Technical support including proposals, technical meetings, price approval, etc.
* Technical specifications and proposal discussion support of the products
* Projects Management: New Product management, Products Cos ...
The Collections Manager will be responsible for leading the inhouse Team of around 40 employees in the Collections and Operations Team, as well as handle the external agencies used for collection activities, in order to meet expected levels of productivity and performance.
Description
The Collections Manager will be responsible for leading the inhouse Team of around 40 employees in the Collections and Operations Team, as well as handle the external agencies used for collection activities, in order to meet expected levels of productivity and perfo ...
[Job Summary]
The First Business Division, which is responsible for services in the entertainment field of our company, provides comprehensive quality assurance services, such as testing during the game development process for smartphones and home game consoles, and post-release support, to customers, mainly major game companies and overseas titles.
We are looking for a customer support leader to work at the Nagoya Center, which is our only "global base" and boasts the top share in multilingual game customer support!
You will be the leader of the cust ...
The Collections Manager will be responsible for leading the inhouse Team of around 40 employees in the Collections and Operations Team, as well as handle the external agencies used for collection activities, in order to meet expected levels of productivity and performance.
Description
The Collections Manager will be responsible for leading the inhouse Team of around 40 employees in the Collections and Operations Team, as well as handle the external agencies used for collection activities, in order to meet expected levels of productivity and perfo ...
As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products.
Description
As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products. The main responsibilities involve:
- Communicating with the BPO manager about ways to improve the center operations including handl ...