Daijob.com is Japan's definitive job site for multilingual professionals.

Position Summary:
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work.

Job Description:
• Responsibilities are conducted via phone, email and chat.
• Answer incoming calls including email and chat in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers ...

As a Business Analyst,

- Implement offshore development projects from Japan.
- Liaise with Japan Business Unit or client on project schedule plan, project SOW, technical documents.
- Brief technical documents to project members based on Japanese design documents.
- Prepare user requirements, technical specifications and test documents.
- Manage projects on Program and Functional Testing, System Testing and deployment of product within scheduled time frame.
- Assured QMS standard is applied in projects.
- Diagnose and analyst issues in a project ...

So what does a Teammate really do?
Think of yourself as the backbone of the company, not just anyone is qualified for this role! Imagine
yourself going to work with one thing on your mind: to provide the best customer experience to your
clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide
world-class service to your clients in an accurate, efficient and respectful manner on every call as
measured by different performance metrics
As a Teammate, you will receive inbound and/or place outbound calls.
...

As a teammate you will:
- We provide an experience that satisfies our customers.
- Meet and exceed client-required KPIs (Key Performance Indicators).
- Understand company policies and maintain confidentiality.
- Provide feedback to management on issues and areas for improvement.
- Participate in training to improve job performance.

...

As a Bridge System Engineer

- Implement offshore development project from Japan.
- Liaise with Japan Business Unit or client on project schedule plan, project SOW, technical documents.
- Brief technical documents to project members based on Japanese design document.
- Prepare user requirement, technical specification and test documents.
- Manage projects on Program and Functional Testing, System Testing and deployment of product within scheduled timeframe.
- Assure Fujitsu QMS standard is apply in projects.
- Diagnose and analyst issues in proje ...

• Answer incoming calls including email and chat in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep the customer’s privacy and protect customer information
• Meet personal/team qualitative and quantitative targets
• Handle simple to difficult inquiries in a given span of time
• Manage different types of callers in a given span of time
• Achieve the given ...

• Provide accurate and timely responses for inquiries coming through email and live chat support channels.
• Filter content from the client's website.
• Perform data and research functions.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and escalate priority issues.
• Route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.
• Always strive for Good Customer Sati ...

Job description
Understand customer enquiries and respond via applicable channels: email, chat, and call backs
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer servi ...

- Delivering all facets of recruiting success throughout the organization.
- Performing the day to day recruitment functions and duties related to but not limited to the following: Job Analysis, Sourcing & Profiling, Screening and Selection, Documentation & Reporting.

...

As technical sales support, you will contact customers via phone, chat, and email after making an appointment. Your other responsibilities are as per below:

1. To support customers with the integration of their website, their store or their account and provide assistance in solving technical challenges.

2. To Identify content and performance potentials and advise the customer on the technical integration and improvement of processes

3. To guide Step-by-step to implement the Conversions API. Instructions for Direct Integration and Integration as ...

Job Profile Summary:
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Job Description:
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide re ...

Job Description:
 Delivering premium customer service and representing a culture and environment that is willing to go ‘above and beyond’.
 Delivering a high level of productivity through effective time management and by identifying opportunities to maximize sales (up-sell/cross-sell).
 Effectively present, promote and sell flights, cruises, fly cruise packages, tours, car hire, rail and accommodation and all related products and services, using inbound and outbound consumer contacts.
 Consult on all aspects of the proposed travel ar ...

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer ...

• Answer incoming calls including email and chat in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep the customer’s privacy and protect customer information
• Meet personal/team qualitative and quantitative targets
• Handle simple to difficult inquiries in a given span of time
• Manage different types of callers in a given span of time
• Achieve the given ...

What are your job tasks?

Deliver an experience that satisfies our clients.
Meet and exceed client required KPIs (Key Performance Indicators).
Understand company policies and maintain confidentiality.
Provide feedback to management on problems and areas for improvement.
Participate in training to improve job performance.
...

As a teammate you will:
- We provide an experience that satisfies our customers.
- Meet and exceed client-required KPIs (Key Performance Indicators).
- Understand company policies and maintain confidentiality.
- Provide feedback to management on issues and areas for improvement.
- Participate in training to improve job performance.

私たちは、次のような方を求めています：

- シフト制で勤務できる方（夜勤手当の支給あり）。
- コール経験者（あれば尚可、必須ではありません)
- 言語能 ...

Responsibilities:
• Project management on Program and Functional Testing, System Testing and deployment of product within scheduled timeframe.
• Liaise with Business Unit or client on project schedule plan; project SOW, Resource plan, QMS document.
• Responsible for task planning and execute to the software team. Supervision and monitoring software team in accordance with the project planning.
• Report project progress status to Senior Manager / Project stakeholders.
• Guiding the talent identification and development processes for a group ...

Job Description
• Business Analyst roles with Japanese speaking capability.
• Implementation of offshore development project.
• Briefing technical documents to project members based on Japanese design document.
• User requirement, technical specification and test documents preparation.
• Project management on Program and Functional Testing, System Testing and deployment of product within scheduled time frame.
• Diagnosing and analyst issues in project with action plan.
• Subject matter expert in the project assigned.
• Responsibl ...

• Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
• Reviewing/updating contents on a popular social media platform
• Audit of content received and sharing for Social Media Upload Generic
• Proficiency in Native Language (Read/Speak)
• Good command over verbal & written English language
• Prior work experience in a LPO/Regulatory work, Social Media platforms is a plus
• Awareness of current affairs and events in the respect ...

Responsibilities and Accountabilities

• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues through appropr ...