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Updated 2024-05-02
Activated 2024-05-02

(Remote) Customer Support Specialist at Fintech!

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  • Staff Level
This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Customer Support
Industry Finance - Other
Location Asia Japan Tokyo

Job Description The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support center, and providing feedback reports essential for improvement, when problems are found in customer service.


Description

The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support center, and providing feedback reports essential for improvement, when problems are found in customer service.



Among the main responsibilities, you will engage in:



* Handle support center escalations (B2C Customer Support) by phone or email
* Entering information in Excel and other necessary formats
* Providing feedback on the content obtained from customer support for improvements
* General customer support related tasks other than the above: e.g. inputting information, reviewing responses made by the customer support center


Profile

The successful candidate has spirite of initiative, is passionate about the industry and about providing excellent Customer Service, and is eager to potentially progress with their career!



To be able to succeed in this position, the following credentials will be important:



* Customer Support experience at a financial institution
* Experience in payment-related industry would be a plus
* Great communication skills used to professionally respond to customers' inquiries
* Basic PC skills (typing, Excel, Word)
* Native level of Japanese with great Keigo ability


Job Offer

* Very flexible Work From Home system (almost full remote)
* Very diverse and international company
* Performance-based promotional system (not based on Seniority)


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
Company Info Our client is a very fast-growing Fintech organization in the buy-now-pay-later business.
Job
Requirements		 The successful candidate has spirite of initiative, is passionate about the industry and about providing excellent Customer Service, and is eager to potentially progress with their career!

To be able to succeed in this position, the following credentials will be important:

-Customer Support experience at a financial institution
-Experience in payment-related industry would be a plus
-Great communication skills used to professionally respond to customers' inquiries
-Basic PC skills (typing, Excel, Word)
-Native level of Japanese with great Keigo ability
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 3500K - JPY 4000K   
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(Remote) Customer Support Specialist at Fintech!

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