Use your English / language skills as a bilingual to find work in Japan in 「Customer Service」 and expand your experience and expertise.
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For those with bilingual skills looking for work in Japan in 「Customer Service」, please refer to the below list of jobs, or refine your search further.
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Position Summary:
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.
Duties and Responsibilities:
• Answer incoming calls including email and chat in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage cust ...
Job Responsibilities:
• Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time.
• Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification).
• Focus on resolving customer issues, not closing cases; Solve the right problem for the requestor by looking beyond the stated requested to the true needs, distinguishing between relevant & irrelevant information; adhere to business and c ...
Job Profile Summary:
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Job Description:
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide re ...
▪ Review various types of video content to determine community guidelines are met while upholding a high standard of accuracy and quality.
▪ Thoroughly monitor, classify and /or eliminate sensitive and inappropriate content such as Pornography, Violence, Human Trafficking, Drugs, Alcohol, etc.
▪ Comply with the performance indicators or parameters defined by the specific client's operation.
▪ Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
▪ Enforce ...
Job Description:
Delivering premium customer service and representing a culture and environment that is willing to go ‘above and beyond’.
Delivering a high level of productivity through effective time management and by identifying opportunities to maximize sales (up-sell/cross-sell).
Effectively present, promote and sell flights, cruises, fly cruise packages, tours, car hire, rail and accommodation and all related products and services, using inbound and outbound consumer contacts.
Consult on all aspects of the proposed travel ar ...
B2B Sales: You have a great personality and are skilled in Outbound Sales & eloquent in English/Native Language to establish consultative relationship with Advertisers, so that they are receptive to your recommendations.
DUTIES AND RESPONSIBILITIES:
- As a technical supporter, you will contact customers via phone, chat and email after making an appointment.
- You support customers with the integration of their website, their store or their account and provide assistance in solving technical challenges.
- Identify content and performance potentials ...
• Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time.
• Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification).
• Focus on resolving customer issues, not closing cases; Solve the right problem for the requestor by looking beyond the stated requested to the true needs, distinguishing between relevant & irrelevant information; adhere to business and compliance rules and pro ...
• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer ...
Purpose:
As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect.
Job Scope:
Effectively resolve customer inquiries in a considerate and timely manner via chat, email and phone
Compose thoughtful, personalized responses for a variety of customer request
Triage incoming requests and spot trends in customer issues to flag for the rest of the t ...
• Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time.
• Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification).
• Focus on resolving customer issues, not closing cases; Solve the right problem for the requestor by looking beyond the stated requested to the true needs, distinguishing between relevant & irrelevant information; adhere to business and compliance rules and pro ...
Position Summary:
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work.
Job Description:
• Responsibilities are conducted via phone, email and chat.
• Answer incoming calls including email and chat in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers ...
As a teammate you will:
- We provide an experience that satisfies our customers.
- Meet and exceed client-required KPIs (Key Performance Indicators).
- Understand company policies and maintain confidentiality.
- Provide feedback to management on issues and areas for improvement.
- Participate in training to improve job performance.
Position Summary:
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.
Duties and Responsibities:
Answer incoming calls including email and chat in a timely manner
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage custom ...
• Answer incoming calls including email and chat in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep the customer’s privacy and protect customer information
• Meet personal/team qualitative and quantitative targets
• Handle simple to difficult inquiries in a given span of time
• Manage different types of callers in a given span of time
• Achieve the given metrics ...
• Provide accurate and timely responses for inquiries coming through email and live chat support channels.
• Filter content from the client's website.
• Perform data and research functions.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and escalate priority issues.
• Route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.
• Always strive for Good Customer Sati ...
• Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
• Reviewing/updating contents on a popular social media platform
• Audit of content received and sharing for Social Media Upload Generic
• Proficiency in Native Language (Read/Speak)
• Good command over verbal & written English language
• Prior work experience in a LPO/Regulatory work, Social Media platforms is a plus
• Awareness of current affairs and events in the respect ...
[Job Summary]
We are looking for a customer service representative to provide prompt and courteous support to customers who use our e-commerce site. You will be responsible for maintaining high customer satisfaction by responding to customer inquiries and resolving problems.
Main duties:
1. Customer support:
-Respond to customer inquiries via phone, email, chat, etc.
-Answer questions about order status, return/exchange procedures, product information, etc.
-Respond promptly and appropriately to complaints and problems
