Ahead Consulting is seeking an experienced Call Center Deployment Manager to oversee the upgrading Cisco(CUCM) Systems, Genesys, IVR(Concentrix), P&W (Sweet, WFM) and Verint Voice recording technologies within Japan Call Centers.
Essential Job Functions:
Knowledge of Cisco (CUCM) based Call Centers, including day to day technical issue escalations, long term planning and solution design, renewal/upgrade project.
Knowledge of Call Center application and Genesys integration via CTI. i.e. CRM(+softphone), etc.
Knowledge of Verint Voice recording wi ...
Successful candidates should have a foundation of deep technical expertise in network and security technologies as well as team leadership and guidance abilities.
Although operational support is not a normal part of the role and that other network staff provide support for escalation of network incidents, it is expected that, within reason the candidate will serve as a senior escalation point for Critical impacting network incidents.
The domain focus for this position will be the development of the client's network engineering strategy and standar ...
Provide end-to-end project management within the Network Services team on requirements gathering and analysis, through implementation (typically on a single project at any given time).
The candidate must have experience demonstrated experience leading a high profile project delivering some aspect of network services in a large scale organization.
He/she will provide support to both Network Engineering Lead as well as the Delivery Lead for project based delivery.
The Project Manager will: