*Support the continued development and management of existing clients
*Serve as the BiOS frontline and primary point of contact for onsite staff
*Create documentation like manuals, RFP, quotes, reports etc required by client and company
*Manage client invoice, staff salary and contracts.
*Manage hiring process for candidates.
*Support and develop relationships with suitable recruitment vendors
*Propose, develop and draw up agreements for vendor partnerships
Ahead Consulting is seeking an experienced Call Center Deployment Manager to oversee the upgrading Cisco(CUCM) Systems, Genesys, IVR(Concentrix), P&W (Sweet, WFM) and Verint Voice recording technologies within Japan Call Centers.
Essential Job Functions:
Knowledge of Cisco (CUCM) based Call Centers, including day to day technical issue escalations, long term planning and solution design, renewal/upgrade project.
Knowledge of Call Center application and Genesys integration via CTI. i.e. CRM(+softphone), etc.
Knowledge of Verint Voice recording wi ...
Successful candidates should have a foundation of deep technical expertise in network and security technologies as well as team leadership and guidance abilities.
Although operational support is not a normal part of the role and that other network staff provide support for escalation of network incidents, it is expected that, within reason the candidate will serve as a senior escalation point for Critical impacting network incidents.
The domain focus for this position will be the development of the client's network engineering strategy and standar ...
Provide end-to-end project management within the Network Services team on requirements gathering and analysis, through implementation (typically on a single project at any given time).
The candidate must have experience demonstrated experience leading a high profile project delivering some aspect of network services in a large scale organization.
He/she will provide support to both Network Engineering Lead as well as the Delivery Lead for project based delivery.
The Project Manager will:
Emerge is hiring a Project Manager who will contribute for client building move project as Emerge contract enployee.
The IT Project Manager (PM) is accountable for all IT deliveries for the building move in Japan client’s Office.
The PM shall work closely with all the senior IT & business stakeholders in designing, planning, and executing the project plans. The PM shall be responsible for project deliveries in accordance to the defined project budgets and shall work with the steering committee for any budget approval requirement.