カスタマーサービス の 外資系・グローバル企業の転職・求人一覧

The Customer Support Manager will be responsible for leading contact center members, reporting on KPIs, managing complaint handling, and organizing and planning business improvement measures.


Description

The Customer Support Manager will be responsible for leading contact center members, reporting on KPIs, managing complaint handling, and organizing and planning business improvement measures.

Among the main responsibilities:

* KPI analysis and implementation of measures to improve support quality
* Communicate directly with internal depa ...

As the Client Advisor, you will ensure that you develop a loyal client base and maximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all incoming contacts from customers via phone, emails and chats.


Description

As the Client Advisor, you will ensure that you develop a loyal client base and maximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all in ...

As the Customer Support Representative you will be reporting directly to the Chief Operating Officer and be responsible for all interactions between the company and their customers in Japan. The focus will be on establishing the customer support service for the market, creating local protocols and templates to support the launch of the new platform.


Description

As the Customer Support Representative you will be reporting directly to the Chief Operating Officer and be responsible for all interactions between the company and their customers in Japa ...

This position will be the first point of contact supporting potential and existing clients in their day-to-day trading activities. This position will become familiar with the company's processes, products, and sales techniques per region. This is an integral position that will play a key role in the company's client acquisition and retention strategy.


Description

This position will be the first point of contact supporting potential and existing clients in their day-to-day trading activities. This position will become familiar with the company's p ...

Join our team as a Passenger Ticket Agent, where you will play a pivotal role in managing inquiries from Japanese clients via email and phone calls, primarily within the B2B sector. While focusing on Japanese clients, you'll also have the exciting opportunity to engage with foreign clients, emphasizing the importance of English communication skills.


Description

* Manage inquiries from Japanese clients via email and phone calls, primarily within the B2B sector.
* Engage with foreign clients, showcasing proficiency in English communication.
* U ...

We are seeking a dynamic and experienced Customer Support Manager to lead our software support team. The successful candidate will be responsible for overseeing the contact center operations, ensuring exceptional customer service, and achieving key performance indicators (KPIs).


Description

* Manage all aspects of the contact center, ensuring the achievement of targeted KPIs, including customer satisfaction, service levels, on-time resolution, and escalation quality.
* Collaborate with Workforce Management to efficiently schedule staff to handl ...

As a Call Center Operations Control Specialist, you will be responsible for analyzing and improving the quality of the call center operations by monitoring staff's KPIs, creating training materials, checking and modifying the scripts based on company's internal regulations changes, and developing an improvement plan.


Description

As a Call Center Operations Control Specialist, you will be responsible for analyzing and improving the quality of the call center operations by monitoring staff's KPIs, creating training materials, checking and modifying ...

You will provide onsite Confidential Waste Disposal Services based on clients requirements, communicating with clients to address any concerns, reassure them regarding security measures being adopted and compliance with regulations, and overall updates on schedule.


Description

You will provide onsite Confidential Waste Disposal Services according to the requirements of the clients, including the coordination and execution of disposal of onfidential information and sensitive documents and materials directly at the clients location, in order to com ...

Process day-to-day sales orders from customers in the ERP system (Navision) by ensuring accuracy of all
orders obtained via fax, e-mail and phone.


Description

 Confirm customer orders via fax/e-mail/phone
 Receive and enter customer sales orders and credit memos
 Communicate with customers regarding any order status changes, confirmation of orders and/or other
issues as they arise
 Interface with internal departments to ensure orders are filled in a complete and timely manner
 Handle all aspects of Order Management functions ...

This position will be responsible for operations related to the company's reinsurance contracts, including communication with the Head Office, a good opportunity for those who want to utilize their language skills.


Description

This position will be responsible for operations related to the company's reinsurance contracts, including communication with the Head Office, a good opportunity for those who want to utilize their language skills.

Among the main responsibilities:

* Operations tasks and general affairs related to the establishment a ...

The Customer Support Specialist will be involved in escalating issues that require processing inquiries and replying to e-mails that the Customer Support Center department has difficulty answering. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support center, and providing feedback reports essential for improvement, when problems are found in customer service.


Description

The Customer Support Specialist will be involved in escalating issues that require processin ...

As the Client Advisor, you will ensure that you develop a loyal client base and maximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all incoming contacts from customers via phone, emails and chats.


Description

As the Client Advisor, you will ensure that you develop a loyal client base and maximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all in ...

The Customer Support Manager will be responsible for leading contact center members, reporting on KPIs, managing complaint handling, and organizing and planning business improvement measures.


Description

The Customer Support Manager will be responsible for leading contact center members, reporting on KPIs, managing complaint handling, and organizing and planning business improvement measures.

Among the main responsibilities:

* KPI analysis and implementation of measures to improve support quality
* Communicate directly with internal depa ...

大都市の百貨店での免税カウンターで店舗リーダーとして、外国人観光客の免税手続き及び、チームの管理業務を行っていただきます。世界中から訪れる観光客に対してホスピタリティを発揮していただける非常にやりがいのあるポジションです。


職務内容

* 申告書を確認し、返金還付
* 還付ミスや不正の防止
* 顧客満足度の向上
* 報告書の作成
* スタッフチームの指導責任
* カウンターでの現金管理 ...

As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service.


Description

As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service. Among the main responsibilities:

* Sales support for the products sold to global customers - Commercial & Technical support including proposals, technical meetings, price approval, etc.
* Technical specifications and proposal discussion support of the products
* Projects Management: New Product management, Products Cos ...

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.


Description

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.

* Assisting customers through phone and emails regarding product requests, concerns, store hours, br ...

As the Client Advisor, you will ensure that you develop a loyal client base and maximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all incoming contacts from customers via phone, emails and chats.


Description

As the Client Advisor, you will ensure that you develop a loyal client base and maximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all in ...

アルバイトの求人情報を提供する日系IT企業にてユーザーの声やデータ分析、各部署との連携を通じたオペレーション品質向上や顧客体験の根本的な課題解決を行っていただきます。ビジネス視点を持ってカスタマーサポートを分析し、事業成長に直結して関わることができる非常にやりがいのあるポジションです。


職務内容

* ユーザー向けFAQ,チャットボットの作成
* ユーザーの自己解決向上のためのプロジ ...

The Safety Specialist position entails fostering community engagement, crisis management, and implementing effective safety policies within a fully remote setting in Japan. The ideal candidate must have a minimum of 1 year of experience in cabin crew, contact center customer service, or hospitality, with native-level proficiency in Japanese and business-level proficiency in English.


Description

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Community Engagement: Establish and maintain strong relationships with community members, team members, and key stakeholders to understand and ramp ...

We are seeking a dynamic and experienced individual to join our team as an Order Management Leader for Luxury Retail. In this role, you will be pivotal in maintaining the precision and integrity of our aftersales administration processes, overseeing a team of two administrators, and demonstrating exceptional organizational abilities to prioritize tasks and manage deadlines effectively.


Description

Repair Reception:

* Enter, oversee, and track aftersales transactions within the system.
* Collaborate closely with the Parts Team and Technical ...