求人検索
この求人の 取扱い会社 |
マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K. |
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企業名 | 会社名非公開 |
職種 |
カスタマーサービス - コールセンター管理/オペレータ管理/スーパーバイザー
|
業種 | 通信・情報サービス関連 |
勤務地 |
アジア
日本
東京都
|
仕事内容 |
We are seeking a dynamic and experienced Customer Support Manager to lead our software support team. The successful candidate will be responsible for overseeing the contact center operations, ensuring exceptional customer service, and achieving key performance indicators (KPIs). Description * Manage all aspects of the contact center, ensuring the achievement of targeted KPIs, including customer satisfaction, service levels, on-time resolution, and escalation quality. * Collaborate with Workforce Management to efficiently schedule staff to handle 24/7 call volume, including after-hours on-call support. * Align support resources to collaborate with professional services and other internal customer-facing teams, providing coverage for complex and technical issues hindering customer success. * Understand the internal structure and build interdepartmental relationships to foster a collaborative and efficient work environment. Profile * Native-level proficiency in Japanese and fluency in English * Minimum 3 years of prior experience in a Contact Center role * Demonstrated management experience * Knowledge of industry best practices * Strong analytical skills and understanding of key metrics associated with call center environments Job Offer * Up to 15M JPY annual salary * 20 days of paid holidays * Hybrid work setup To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698. |
企業について (社風など) |
Innovation Software |
英語能力 | ビジネス会話 (TOEIC 735-860) |
日本語能力 | ネイティヴレベル |
年収 | 日本・円 1000万円 〜 1500万円 |