As PMO, you will be accountable for all Customer Service Contracts in the respective sub region. You will be also mainly responsible for ensuring operational continuity and smooth execution by implementing proactive service delivery management practices.
* Management of Customer Service Contracts
* Scheduling, forecasting and progress tracking
* Controlling and optimizing services delivery performance (operational KPIs i.e. SLA, time, scope, quality)
* Co-ordinating the people involved in services delivery
* Important part of the role is to contribute to the growing success in the Japan market by developing sales strategies in collaboration with account management,
* Work with existing client bases to develop relationships and retain business with key stakeholders.
* Work alongside the marketing team to execute to gain an insight of the Japanese market and provide support to them.
* Use customer feedback and manage regulatory changes to ensure the client's products meets local needs.
* Attend events in order to understand and moni ...
* The role of the Business Development Director will be responsible for the understanding of market and customer needs and requirements, developing new business and growing revenue while maintaining relationships
* The role will focus on supporting the Asia Market growth strategy.
* Understand customer and market needs to develop workable solutions
* Develop market strategy plans and maintain relationships with key clients
* Acquire new customers and achieve growth sales
* Forecasts and assign budgets for new programs
The Key Account Manager will be responsible for maintaining old accounts and engaging new clients for the organisational growth within a specific industry. The position will also be in charge of reporting market information to Sales Director.
* Maintain and develop strong relationship with current and new accounts
* Drive business growth through customer accounts with both short-term and long-term objectives
* Provide leadership, management, and guideline within the organisation
* Explore new application opportunities and its customers' unmet needs, and translate such new product development opportunities.
* Work closely with R&D to support new product development
* Support existing and new customers in various applications and demonstrate the Value Propositions to customers
* Follow up key customers' application inquiries and conduct lab test for both/either trouble shooting and/or customer formulations optimization
* Explore new application opportunities and its customers' unmet needs, and translate s ...
Our client, a multinational foreign company specialised in medical devices, is looking for its next Technical Service Engineer to join its teams based in Tokyo. You have a real passion for customer support and helping your clients solve technical problems with high technical devices? This job is made for you. Apply now!
After 1 month of training abroad (US/Europe/Singapore), the responsibilities of this Technical service engineer position based in Tokyo are as follow:
* Take care of the launch of a new line of products in laborato ...
Provide solutions such as EMS, FX trading, and Velocity Analytics to clients mainly at major financial institutions. Work with overseas solution delivery teams and also provide solutions to overseas customers.
* Define the requirements for the implementation project of the financial information service solution provided by the company to its customers and agree with them on the scope and schedule
* Create project plans and perform process management, change management, and quality management
* Report progress to customers and stak ...
Provide service management throughout the lifecyle. Focus on the customer experience and ensure that providers and capabilites meet agreed levels.
* Champion a culture of continuous service improvement
* Provide expert input into incident resolution, problem management, and change planning
* Provide clear and timely communication
* Service ownership in alignment with customer propositions and products.
* Finance Experience
* Understanding and Experience with end-to-end life cycle
* Technology domain experienc ...