Bilingual Desktop Engineer | 株式会社バイオス/BiOS,Inc.の求人詳細

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更新日 2019-03-06
掲載開始日 2019-03-05

Bilingual Desktop Engineer

  • ★★ スタッフレベル
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株式会社バイオス/BiOS,Inc.

職種 IT関連(その他) - IT ヘルプデスク
IT関連(その他) - カスタマーサポートエンジニア
IT関連(その他) - その他
業種 通信・情報サービス関連
勤務地 アジア 日本 東京都
アジア 日本 大阪府
仕事内容 【Job description】
BiOS is looking for to join international support team servicing a global company in Japan. Fast Moving,
highly demanding environment where you will be expected to undertake key aspects of maintenance and
deployment work on Wintel PC, network appliance and cabling.

【Responsibilities】
• Request Management – process, coordinate and support tickets as per agreed service levels for both
scheduled and unscheduled troubleshooting support.
• Install, move, add, repair and change Pcs and other hardware according to requests.
• Asset and Capacity Management - Asset updating, tracking, gap analysis, reconciliation and remediation.
• Maintain and monitor performance and service levels of all the systems included in client support contract.
• Create, modify and publish process & procedural documents.
• Ensure regular reporting to management regarding performance and service levels.
• Comply and enforce internal policies, processes and standards.
• Contribute to project and program activities as necessary.
勤務時間 9-6
応募条件 【Required Skills】
• 3+ years troubleshooting PC hardware/Software (Windows workstation 7, 8, 10; Office; Basic Back-office software) and Wintel network (Active directory user and PC accounts, GPO, MS Exchange and/or Office 365)
• 3+ years’ experience working for IT service company.
• Technical skills and excellent knowledge of hardware preferably HP, Dell, Lenovo and other brands
• Good knowledge of network infrastructure, protocols and services.
• Self-motivated, flexible, enthusiastic, very good communication skills (written and verbal)
• Willing to learn and undertake further training and qualifications where required.
• Can work well both as an individual and as part of a team.
• Ability to work in a fast paced environment.
• Willing to take direction and follow well defined processes and procedures.

【Bonus Points】
• Detail-oriented with excellent organizational skills.
• VIP support
• Cabling experience (Ethernet, Fiber channel, cable management).
• Macintosh knowledge
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ビジネス会話(日本語能力試験2級又はN2)
年収 経験と能力に基づく   
給与に関する説明 Paid Vacation
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