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Updated 2019-06-10
Activated 2019-06-03

Bilingual Desktop Engineer

  • ★★ Staff Level
  • Women Welcome
  • No Age Restriction
Company Name
Employer

株式会社バイオス/BiOS,Inc.

Job Type IT (Other) - IT Help Desk
IT (Other) - Customer Support Engineer
IT (Other) - Other
Industry Telecommunications/Information Services
Location Asia Japan Tokyo

Job Description 【Job description】
BiOS is looking for to join international support team servicing a global company in Japan. Fast Moving, highly demanding environment where you will be expected to undertake key aspects of maintenance and deployment work on Wintel PC, network appliance and cabling.

【Responsibilities】
• Request Management – process, coordinate and support tickets as per agreed service levels for both scheduled and unscheduled troubleshooting support.
• Install, move, add, repair and change Pcs and other hardware according to requests.
• Asset and Capacity Management - Asset updating, tracking, gap analysis, reconciliation and remediation.
• Maintain and monitor performance and service levels of all the systems included in client support contract.
• Create, modify and publish process & procedural documents.
• Ensure regular reporting to management regarding performance and service levels.
• Comply and enforce internal policies, processes and standards.
• Contribute to project and program activities as necessary.
Working Hours Mon-Fri 9:00-18:00
Job
Requirements
【Required Skills】
• 3+ years troubleshooting PC hardware/Software (Windows workstation 7, 8, 10; Office; Basic Back-office software) and Wintel network (Active directory user and PC accounts, GPO, MS Exchange and/or Office 365)
• 3+ years’ experience working for IT service company.
• Technical skills and excellent knowledge of hardware preferably HP, Dell, Lenovo and other brands
• Good knowledge of network infrastructure, protocols and services.
• Self-motivated, flexible, enthusiastic, very good communication skills (written and verbal)
• Willing to learn and undertake further training and qualifications where required.
• Can work well both as an individual and as part of a team.
• Ability to work in a fast paced environment.
• Willing to take direction and follow well defined processes and procedures.

【Bonus Points】
• Detail-oriented with excellent organizational skills.
• VIP support
• Cabling experience (Ethernet, Fiber channel, cable management).
• Macintosh knowledge
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary Depends on experience   
Holidays 完全週休2日制(土・日・祝祭日)
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株式会社バイオス/BiOS,Inc.

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