Agensi Pekerjaan SELPEO Sdn.Bhd
IT関連（その他） - IT ヘルプデスク
カスタマーサービス - カスタマーサービス/カスタマーサポート
The Client Service Associate is to help support and expand ourself-serve advertising customer base. They will also need to demonstrate the value of our advertising solutions and provide post-sales support for all self-service products.
Primary Job Functions:
● Understand customer’s enquiry and respond via phone and email
● Answer incoming calls and email and perform outbound calls related to products and services
● Identify customer requirements and ensure they are answered or routed through the appropriate support channel
● Manage customer escalations and ensure that these are answered, tracked and escalated as required.
● Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes.
● Provide call backs and or call downs to customers if required
● Ensure all SLAs are met accordingly
● Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
● Provide a high level of professionalism and competent customer service
● Able to communicate effectively with customers in a friendly and polite manner
● Can understand the main ideas of complex text on both concrete and abstract topics
● Can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers
● Can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue giving the advantages and disadvantages of various options
Monday to Saturday)
hours of operations – 8am-8pm（8時間勤務）
- Native Japanese speaker with good oral and written Japanese skills
- At least High School graduate
- Communicate to Conversation level of English
◆ 2 weeks temporary accommodation stay while sourcing for permanent residence