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Updated 2019-03-29
Activated 2018-10-09

【大手外資系企業】アメリカ企業ソーシャルネットワーキングサービス ー クライアントサービスアソシエイトポジション

  • ★ Entry Level
  • Women Welcome
  • New graduates welcome
  • Listed Public Company
  • No Experience Required
Company Name

Agensi Pekerjaan SELPEO Sdn.Bhd

Job Type
Agensi Pekerjaan SELPEO Sdn.Bhd
IT (Other) - IT Help Desk
Customer Service - Customer Support
Industry Employment Agency
Location Asia Malaysia Kuala Lumpur

Job Description POSITION SUMMARY​:
The Client Service Associate is to help support and expand ourself-serve advertising customer base. They will also need to demonstrate the value of our advertising solutions and provide post-sales support for all self-service products.

Primary Job Functions:
● Understand customer’s enquiry and respond via phone and email

● Answer incoming calls and email and perform outbound calls related to products and services

● Identify customer requirements and ensure they are answered or routed through the appropriate support channel

● Manage customer escalations and ensure that these are answered, tracked and escalated as required.

● Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes.

● Provide call backs and or call downs to customers if required

● Ensure all SLAs are met accordingly

● Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.

● Provide a high level of professionalism and competent customer service

● Able to communicate effectively with customers in a friendly and polite manner

● Can understand the main ideas of complex text on both concrete and abstract topics

● Can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers

● Can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue giving the advantages and disadvantages of various options

Working Hours Monday to Saturday)
hours of operations – 8am-8pm(8時間勤務)
- Native Japanese speaker with good oral and written Japanese skills
- At least High School graduate
- Communicate to Conversation level of English
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 2500K   
Other Salary
【給与】8000 RM

◆ 2 weeks temporary accommodation stay while sourcing for permanent residence
Holidays 完全週休2日制
Job Contract

Please apply from here


This posting is managed by:

Agensi Pekerjaan SELPEO Sdn.Bhd

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【大手外資系企業】アメリカ企業ソーシャルネットワーキングサービス ー クライアントサービスアソシエイトポジション