Operations Specialist | International SOS Franceの求人詳細

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更新日 2024-05-22
掲載開始日 2024-05-15

Operations Specialist

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企業名	International SOS France
職種	カスタマーサービス - カスタマーサービス/カスタマーサポート
業種	医療・福祉関連
勤務地	アジア日本東京都
仕事内容	We are currently looking for an Operations Specialist to join our team in Tokyo. This individual will be responsible for fulfilling all types of assistance for medical, security and logistical related requests originating through the Assistance Centre from clients and subscribers. They will also deliver high quality service, through effective case management, bringing swift and accurate resolution to situations presented, execute cases with high standard customer service and working collaboratively between operations, medical and security specialists. We are looking for someone to provide an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customer service programmes to our members. Key Responsibilities include: •Provide operations and logistics expertise in the understanding and fulfillment of requests for assistance from our clients and subscribers in collaboration with medical and security professional colleagues •Demonstrate a professional, positive and caring attitude when servicing clients and subscribers with the objective of exceeding expectations •Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner and managing cases in line with the key directive of Assist First, Verify Later •Document all matters relating to these requests using the telecommunication and computer systems made available by the organization •Plan and coordinate the full range of services for clients, utilizing the internal resources of International SOS and external correspondents where necessary •Reliably escalate cases and requests where required by company protocols •Ensure that logistical arrangements are communicated to all stakeholders in an appropriate and timely manner •Coordinate cases effectively and efficiently in accordance with internal and client-specific Operations and Billing procedures •Manage cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for our clients and subscribers
企業について（社風など）	International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.
勤務時間	To be defined
応募条件	•1 – 2 years of experience in logistics and customer service •Experience working in logistics, travel and/or healthcare sector is desirable •Experience in phone-based or call centre environment is desirable •Experience of working in a fast-paced, demanding environment •Multi-tasking and prioritisation skills, ability to multi-task and handle several requests at the same time, prioritizing tasks appropriately •Customer service skills •Educated to a high school diploma or equivalent •Excellent written and spoken English language •Native-level Japanese language
年収	経験と能力に基づく