更新日 2024-04-22
掲載開始日 2024-04-22

Client Support Leader for Global Investment Company

人材紹介
マネージャーレベル

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - カスタマーサービス/カスタマーサポート
業種	その他金融
勤務地	アジア日本東京都
仕事内容	You will be part of the customer support team, preparing reports and handling the Team's schedules and checking performance, occasionally assisting clients on account related inquiries. Description You will be part of the customer support team, preparing reports and handling the Team's schedules and checking performance, occasionally assisting clients on account related inquiries. Among the Main Responsibilities: * Supervision and control of Team's performance, providing feedback and improvement plans * Team scheduling * Providing customer service to all clients through calls and chats * Communicate and coordinate with Teams abroad for reports Profile The ideal candidate comes from the financial services industry and has management experience. Among the main qualifications: * Customer service experience in the Financial Services industry * Experience with Team supervision, including arranging schedules, checking and improving staff performance * Resilient attitude to cope with objections/pushback and provide solutions * Fluent / Native level of Japanese (both verbal and written) * Good English language skills to communicate with Teams abroad Job Offer * Very good work-life-balance * Flat working culture * International job scope working with Teams abroad To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
企業について（社風など）	Our client is a global investment firm.
応募条件	The ideal candidate comes from the financial services industry and has management experience. Among the main qualifications: ・ Customer service experience in the Financial Services industry ・ Experience with Team supervision, including arranging schedules, checking and improving staff performance ・ Resilient attitude to cope with objections/pushback and provide solutions ・ Fluent / Native level of Japanese (both verbal and written) ・ Good English language skills to communicate with Teams abroad
英語能力	ビジネス会話 (TOEIC 735-860)
日本語能力	ネイティヴレベル
年収	日本・円 150万円〜 950万円