Hospitality Business Specialists
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Background
This is a job in a major accommodation facility/serviced apartment business in Tokyo!
We are a reputable accommodation provider specializing in flexible housing solutions. We provide high-quality services primarily to English-speaking expatriates and Japanese-speaking corporate clients.
Your role will be to provide friendly advice to our guests on suitable locations and apartments within Tokyo that suit their customized requirements. The majori ...
[Business content]
At the time of joining:
<Front staff duties at an apartment hotel>
・Check-in & check-out operations
・Reservation work (including telephone response)
・Information work (interior guidance, etc.)
・Hotel system input management work
・Various intermediaries, various guidance, complaint handling
・Customer service, carrying luggage for guests, porter work, etc.
*During busy periods, we may ask you to help with indoor cleaning.
[About the hotel]
・Concept: “Stay like you live” while traveling
・A completely ...
We are looking for a Floor Manager for The Bvlgari Bar in Bvlgari Hotel Tokyo, which will open in April 2023.
【Job Summary】
You will oversee bar operations and be involved in menu planning, maintaining sanitation standards, and assisting servers and hosts on the floor during peak dining hours.
You will also be responsible for continuously improving customer and employee satisfaction, as well as providing training and other necessary tasks to ensure goals are met.
Assisting in Food and Beverage Operations
• Creates and nurtures a property e ...
[Job Summary]
The position is accountable for proactively soliciting and handling sales opportunities for Consortia, Retail, Group and Event from China and Southeast Asia Market, and new business market development and potential High Network Special Negotiate opportunity. Ensures business is turned over properly and in a timely fashion for proper service delivery.
Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives.
Achieves ...
【Main Accountabilities】
・Renegotiate contracting conditions with our hotel suppliers, to maximize availability, offers, best available rates & loading with the maximum level of system expertise the commercial conditions.
・Apply specific actions on the product and give the right priorities always driven by the data provided on the company dashboards.
・Obtain new offers and extra availability directly loaded in the system by the supplier.
・Partner internally with the Contracting Manager to achieve a high-quality collaboration, sharing infor ...
■ Main tasks
1. Providing high-quality services to clients
2. Actively, politely, and empathetically respond to inquiries from clients by telephone, email, and online from the customer's point of view.
3. Resolve client requests, problems and complaints promptly and accurately in accordance with established policies, guidelines and conditions
4. Maintain good relationships with customers and within the company, achieve high customer satisfaction, and maintain customer loyalty
5. Suggestions and actions for matters that should be improved in daily ...
We are looking for a Duty Manager for Bvlgari Hotel Tokyo, which will open in April 2023.
Job Summary
As a Property Manager on Duty, you will lead all property operations during the night shift. Ensure the highest level of hospitality and service is provided during the night shift. Represent property management in resolving any guest or property related situations. Personally assist with resolving issues and completing tasks.
- Monitor property operations
- Support profit and revenue goals
- Manage and implement HR activities
...
The Kahala Hotel & Resort Yokohama, which has inherited the brand of The Kahala Hotel & Resort Hawaii, has opened in September 2020.
Would you like to work with us to provide high-quality services to our customers and deliver "impression" and "happiness"?
【Job Description】
・Overall hotel reservations
・Telephone reception, email and reservation creation from the system
・Responding to inquiries
・Guidance of hotel information
・Other related business
[Attractive point]
・You can hone your customer service skills at a first-clas ...
The Assistant Reservation Manager is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques.
Description
* Training and Development:
* Ensure all team members complete training courses and pass relevant tests.
* Organize regular training sessions to maintain team familiarity with hotel product knowledge, activities, service standards, and requirements.
* Revenue and Budget Management:
* Assist the Commercial Director/Revenue Manage ...