Customer Support ・ Jobs in Japan search results

【お仕事内容】

• 新人およびスタッフの採用、指導、トレーニング
• スムーズなスキルの運用と日常業務ワークフローに従って稼働できるように
• パフォーマンス管理
• 実装ライフサイクル全体でクライアントの問題を迅速かつ正確に処理
• チームの勤務表を効率的に管理し、サービスの改善に取り組む
• 品質監査、CSATの詳細な分析、支払い監査など（クライアントの期待に応じる）
• オペレーシ ...

The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support center, and providing feedback reports essential for improvement, when problems are found in customer service.


Description

The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing resp ...

当ポジションは、製品の品質管理を担当し、顧客からの不具合品に関する調査や報告、製造工場とのコミュニケーション、および現地での不具合品調査を行います。主な業務は、顧客報告資料の作成と製造工場の進捗管理に焦点を当て、品質向上と顧客満足度の維持に貢献します。


職務内容

* 顧客不具合品および情報の管理、製造工場(中国・ドイツ)への英語での調査依頼
* 製造工場の不具合品調査の進捗管 ...

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, investment knowledge, and a strong dedication to the clients to help maximize their returns on investments.


Description

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, invest ...

As the Client Advisor, you will ensure that you develop a loyal client base and maximizemaximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all incoming contacts from customers via phone, emails and chats.


Description

As the Client Advisor, you will ensure that you develop a loyal client base and maximizemaximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for ...

Liaising between guests and partners to resolve wide range of issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc
-Providing accurate, valid, and complete information by using the right tools, methods, and processes.
-Ensuring a high level of customer service and a positive guest experience
-Supporting your colleagues with peer learning, and being open to feedback from others
-Meet service targets and call handling quotas
-Make effective decisions on when to handle a case and when to escal ...

[Web3 app service with over 2 million users worldwide]

<Business details>
We have developed an app that allows you to earn virtual currency (crypto assets) just by shopping!

<Job details>
・Support work related to apps and marketing
・Customer support
・Social media operation, etc.
*You will use your own native language (the language you were born in and grew up in) to conduct marketing such as customer support and market research in your language area of expertise (English, German, French, Spanish, Portuguese, and Hindi). ...

As the After-Sales Specialist you will be supporting the Team's Manager with the establishment of a new After-Sales department, as well as be able to contribute individually by supporting customers post-purchase inquiries.


Description

As the After-Sales Specialist you will be supporting the Team's Manager with the establishment of a new After-Sales department, as well as be able to contribute individually by supporting customers post-purchase inquiries.

The main responsibilities involve:

* Engage in customer support after-sales activities ...

医療製品の使用方法などについてのお問い合わせ対応をしていただくお仕事です。

・電話対応
・メール対応
・SNS対応
...

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, investment knowledge, and a strong dedication to the clients to help maximize their returns on investments.


Description

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, invest ...

We will take care of customer support for online shopping.

・Customer support and inquiry response (phone, email, chat support)
・Recording inquiries and creating response reports
・Responses to requests and questions from customers

*All work will be conducted in Japanese, so it is okay even if you are not confident in your English skills.

...

■Provide legal notices regarding online video reviews/content/complaints/misjudgments related to copyrighted works/materials received from end customers.
■Monitoring inappropriate content on the Internet (content moderation) ...

I will be entrusting you with customer support work for food delivery.

・Customer support and inquiry response (phone, email, chat support)
・Recording inquiries and creating response reports
・Responses to requests and questions from customers

*All work will be conducted in Japanese, so it is okay even if you are not confident in your English skills. ...

■□■□　求人のポイント　■□■□

★有名企業の関連会社（100%出資）
取引先が全世界で30万社以上の大手「ものづくり」メーカーのグループ会社です。

★人事評価
人事考課は2回/年。上司と一緒に考えた目標に対する振り返りを実施し、成果だけでなくアクション(プロセス)も評価されます。

★働き方
【年間休日】 129日(GW・夏季・冬季休暇は7~10日間の連続休暇)
※プライベートの持ち込み、仕事の持 ...

As the Client Advisor, you will ensure that you develop a loyal client base and maximizemaximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all incoming contacts from customers via phone, emails and chats.


Description

As the Client Advisor, you will ensure that you develop a loyal client base and maximizemaximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for ...

≪業務内容≫
動画の商用利用にとどまらず企業のコミュニケーションを拡張しDX推進するため、
プロダクト「BlendVision＠AiM」の販路を拡大しサービスを市場に浸透させるために、カスタマーサポートチームを新設。
立ち上げメンバーとして参画いただける方を求めております！

【具体的業務】
・カスタマーサポートのプロセスの構築と関係部署との調整
・カスタマーサポートのFAQやWEBサイト内のサポートポ ...

~Responding to email inquiries regarding games and duties incidental to customer service~

[Specific job details]
・Primary and secondary responses using tools to inquiries from customers
(Example: Use Mail Dealer *Actually, the tool differs depending on the game title.)
・Investigating behavior logs and modifying data using management tools
・Operation confirmation using actual game equipment
・Creating templates, FAQs, game announcements, and reports
・Coordination and collaboration with other departments within the company (trouble handli ...

社内のコンサルタントと連携し、人々の新しいキャリア選択をサポートするキャリアアドバイザーポジション。


Description

* 自分自身の経験や知識、社内データベースを活かして、新しいキャリア選択のサポートを行う
* コンサルタントと密にコミュニケーションを取り、スムーズなキャリアアドバイスを行う


Profile

* 企業での就業経験、高いビジネスレベルのコミュニケーション能力
* カスタマーサポ ...

As the Customer Support Representative you will be reporting directly to the Chief Operating Officer and be responsible for all interactions between the company and their customers in Japan. The focus will be on establishing the customer support service for the market, creating local protocols and templates to support the launch of the new platform.


Description

As the Customer Support Representative you will be reporting directly to the Chief Operating Officer and be responsible for all interactions between the company and their customers in Japa ...

[Job Description]
Job Description upon joining:
This department is responsible for services in our entertainment field, and provides comprehensive quality assurance services, such as testing during the game development process for smartphones and home game consoles, and post-release support, to clients, mainly major game companies and overseas titles.
We are looking for someone to work as a customer support leader at the Nagoya Center, our only "global base" and the top share in multilingual game customer support!
You will be the leader of a customer ...