IT Help Desk ・ Jobs in Japan search results

■Products handled
General ASUS products
For details, please visit our website (https://www.asus.com/jp/).

■Job content
-Provide written and verbal technical support and solutions to other departments within the company and affiliated call centers located overseas.
-Provide mainly written technical advice and solutions to external clients.
-Respond, track, provide feedback and report on technical support cases for the products you are responsible for.
-Implement after-sales service solutions for new product launches (repair training, applicat ...

【Responsibilities】
● Provide regular scheduled and ad hoc support to systemsGo clients
● Follow instructions given by the Team Lead to complete regular onsite support tasks
● Troubleshoot internal IT infrastructure and network-related problems
● Alert systemsGo management of potential critical situations. Monitor critical client problems until they are resolved
● Follow instructions given by the Team Lead or Project Manager to assist on projects for engineering tasks
● Set up, install, configure and test computer and network systems ...

①Access control
As an image, it is a job similar to baggage inspection at the airport security checkpoint. Those entering and exiting the server room of the data center will have their belongings inspected using a metal detector. There are several areas where items are inspected, and the area in charge is changed every 30 minutes. Since there is a polite manual, even inexperienced people can start with confidence ♪

② English support
As this is a foreign-affiliated data center, we have contracts with overseas customers. When an incident occurs, ...

[Business content]
(1) Access control using metal detectors
As an image, it is a job similar to baggage inspection at the airport security checkpoint. Those entering and exiting the server room of the data center will have their belongings inspected using a metal detector.

②Emergency reporting and initial response (English available)
As this is a foreign-affiliated data center, we have contracts with overseas customers. When an incident occurs, please report to the customer in English in English.
In addition, since the operation manual is writte ...

Job description

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of perform ...

We are looking for Associate Production engineer due to business expansion!

Entry Level is (2+ years of experience) are welcome!

Job Summary
As part of a global engineering team, provide white-glove break/fix response, fulfill requests, maintain ticket SLAs, write knowledge base articles, and maintain edit stations, booth systems
and other studio equipment in a mixed Macintosh / Windows-based environment

Responsibilities
・Deliver white-glove service to instructors and editors, both on-site and remote.
・Custom-configure booth Macs, PCs an ...

エイラシステムのテクニカルサポートでは、企業を対象にITサービスを提供しております。顧客は大手外資系グローバル企業が中心です。

各クライアント企業においてグローバル規模で展開されているIT環境。
その日本ローカルサポート（L2）としてITサポートのスキルや経験、語学力を活かせるポジションが多数あります。
現在、弊社チームの一員としてご活躍いただける方を通年募集しております。

主なサ ...

Great opportunity for a Japanese and English speaking Technical Support Engineer with a passion for providing outstanding customer service and who has the desire to learn and develop technical skills.

As a Field Service Engineer, you will work as part of a team supporting financial industry customers in and around the Tokyo area.

This role is not a regular desk-bound job. It offers an interesting balance of work internally within the office and the opportunity to move around between customer sites. You will be regularly required to visit custome ...

Position Overview:

This position reports to the Head of End User Services and will provide direct managerial supervision for the following work groups:

-Contact Center (CC): Manage the outsourced off-shore Service Desk Support Services which provides an initial point of contact for IT technical support, trouble ticket and service request resolution and referral services to other technologies team to facilitate incident resolution.
-Desk Side Support (DSS): Manage the outsourced on-site desk side support team who provide EUS support in both local l ...

大手通信企業内でのITサポート業務（日本語・英語）

企業からの下記のような問合せに、対応していただきます。
※メール対応がメインですが、一部電話対応もあります。

・一般的なPC操作、トラブル対応
・業務で使用するアプリケーションに関しての質問
・IDやパスワードなどアカウント関連
・サーバー状況の監視、報告

＜ドレスコード＞
男性：スーツ（ジャケット・ネクタイ不要）、女性：ビジネ ...

[Position name]
IT Help Desk Consultant

[Job objectives]
Design, build and maintain help desk operations that can respond globally as a team member.
Limitedly substitute for and support team leader duties as necessary.

[Job responsibilities]
⚫︎Follow superior's orders and provide effective IT-related services based on business plans and business strategies.
⚫︎Improve service provision capabilities and contribute to increased revenue and profits by working together as a team and improving service provision capabilities.

[Job Overview ...

As an IT support, you will work with a small team of IT engineers and will ensure smooth support of day to day technical operations of trading floor which will be the core component of your role, with desktop support, Windows OS, and End-User Application support. You will work closely with offshore Infra team, so if you are passionate for learning more about server and network technology they can also offer careers abroad in order to develop those skills.


Description

Job Description:

The successful candidate will be responsible for

-Handlin ...

デスクトップサポートテクニシャンとして、社内ユーザーへのITサポートを行って頂きます。グローバルとの関わりも毎週あり、英語も使って頂くポジションとなります。


Description

* Windows, Office365に関する一次問い合わせ対応
* PC, モバイルに関する一次問い合わせ対応
* グローバルITへのエスカレーション
* IT機器管理、PCキッティング


Profile

* ITサポートの経験
* 中級以上の英語力（目安TOEIC500〜等 ...

A foreign automotive parts manufacturing company based in Saitama is looking for a junior IT help desk support candidate. As an L1 IT Help desk support, you will be responsible for IT troubleshooting and PC kitting for internal team.


Description

* Mainly handle PC kitting and PC support as an internal IT help desk support.
* Troubleshoot L1 support to internal team and communicate with other team members in Japanese.


Profile

* Candidate with good Japanese language ability.
* Person who can take good cares of others is a big plus since ...

As a Desktop Support Technician you will provide technical assistance, support and advice to users. Troubleshooting desktop computers, applications, networking problems, communication devices & video conferencing equipment. Communicate solutions and educate users of policy, procedure and best practices pertaining to information technology.


Description

* You will provide technical support to traders and other end-users mainly in Japan including hardware, software, and connectivity issues.
* This role will provide day to day IT support to users a ...

Assist the department head in managing and organizing information and data.
Collaborate and coordinate with the various IT technology towers to develop and implement new strategies, processes, and reporting.
Assist with managing team budgets, invoices, contracts, procurement other administrative processing.
Assit with planning and coordinate projects, including scheduling, resource allocation, and risk management.
Communicate with internal stakeholders to ensure success of technology strategies and roadmaps.
Create documentation and make recommendat ...

[Night shift] English IT help desk
We provide support for customers' in-house user IT systems and PC-related services.
・IT help desk operations
① Primary reception of inquiries from customers regarding in-house IT systems (company PCs/printers/servers/business applications)
②Emergency escalation response in case of failure
*Most cases are completed through domestic escalation (contacting the team in charge).
*If we are unable to respond domestically, we will request emergency response from our overseas support team.
③ Work such as creating ...

☆オープニングメンバーの募集☆

機械設計に関わるアプリケーション、インフラ設備のサービスデスク業務

＜具体的にはこんな仕事を担当します＞
操作、仕様に関する問い合わせ対応、ベンダーエスカレーション

お問い合わせ対応は基本、日本語のでの対応となりますが、
海外のベンダー先へエスカレーションする際は、英語での対応となります。 ...

◆業務内容◆
【品川エリア】時短もOK！少人数オフィス★営業事務＆修理受付のお仕事☆彡
■配送スケジュール調整・Excelでの管理
■受注、倉庫への出荷指示
■請求書･納品書などの書類作成（フォーマットあり）
■備品発注などの総務業務・来客対応
■修理の一次対応（メール・電話）
■修理の状況を本社に連絡（英文メール）など

◆魅力ポイント◆
・少人数オフィス×アットホームな環境でハタラコ ...

金融取引環境での技術オペレーションを担当し、デスクトップサポートやシステムメンテナンスなどを行います。


Description

* 金融取引環境における技術オペレーションを円滑に運用
* ユーザーサポート、Windows OS、エンドユーザーアプリケーションのサポート
* 問題の所有権を持ち、ユーザーの問題を迅速に解決
* 日々の問題エスカレーションと管理の提供
* 運用のメンテナンスとサポートのための運用マ ...