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Updated 2024-05-13
Activated 2024-05-13
Activated 2024-05-13
Customer Support for dental device
- Recruiter
- Staff Level
| This posting is managed by: | Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 |
| Industry | Medical devices |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
Your "customers" will be mostly doctors/dentists, dental assistants or dental office staff who may have inquiries regarding the features of the product, if they need support on how to utilize it, order inquiries and just general information. You will receive all the adequate training and onboarding needed in order to be successful in this role. Description Some of your responsibilities include: ・Being part of projects or initiatives designed to improve customer satisfaction and business performance along with CS Supervisor ・Connect and co-work with APAC Customer Support team and pursue further improvement ・Analyze statistics and other data to determine the level of customer service performance achieved by the team and come up with the resources needed to reach goals ・Lead support projects to establish efficient internal workflow and create necessary training material for internal/ external. Profile ・Related experience and/or training; or equivalent combination of education and experience in contact centres is preferred. ・Experience of technical support and/or SFDC is a plus ・Knowledge or experience in dental and orthodontic treatments is a plus, but it is not required. Job Offer -Low amount of overtime -excellent work flexibility with wfh 2-3 days per week -Career growth opportunities internally and within other departments -learning and career skill upgrades |
| Company Info | My client is an American manufacturer of 3D digital scanners and clear aligners used in orthodontics. It was founded in the mid 1990's. The company manufactures the aligners in North America and its scanners in Israel and Asia. |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Salary | JPY - Japanese Yen JPY 4500K - JPY 6000K |
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Recruiter
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
