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Updated 2024-04-19
Activated 2024-04-19

Team Manager for Concierge Company in Tokyo!

  • Recruiter
  • Staff Level
This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Customer Support
Industry Tourism/Hotels, Lodging/Restaurant, Food Services
Location Asia Japan Tokyo

Job Description The Team Manager will oversee 5-10 staff members, providing day-to-day management and coaching to drive performance and foster a positive work environment. Responsibilities include organizing shifts, conducting 1:1 coaching sessions, managing operations, and cultivating team morale and culture.


Description

Responsibilities:

* Provide day-to-day team management, ensuring organization for shifts, planning allocation, and homepage management.
* Conduct 1:1 support and coaching sessions, focusing on performance and development, with regular appraisals and ad-hoc catch-ups.
* Manage other areas of operations including Quality Assurance (QA) and complaints handling.
* Oversee team attendance, return to work meetings, overtime planning, and sign-off.
* Support and drive career development plans for each employee.
* Conduct business analysis using tools like Tableau to identify root causes and plan solutions.
* Cultivate team morale and culture through praise, support, recognition, and encouragement.


Profile

* Minimum 1 year people management experience in any customer facing role.
* Experience in KPI manaement, coaching and/or training
* Native level in Japanese and Fluent in English
* Amenable to work in Shiftwork including weekends.


Job Offer

Benefits:

* Hybrid work environment upon passing probation
* International work environment.
* Work from anywhere in the world: Up to 2 months, with a maximum of 4 weeks per occasion, can be taken twice a year.
* Paid holidays: 10 days per year.
* Fifth-year milestone: 1 month holiday.
* Work from home allowance: Additional 9,000 JPY monthly.


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
Company Info Global Concierge Company.
English Level Fluent (TOEIC 865-)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 4500K - JPY 6500K   
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Team Manager for Concierge Company in Tokyo!

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