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Updated 2024-04-19
Activated 2024-04-16

IT Service Desk / Desk-side Support & EOL Technology Refresh

  • Employer
  • Staff Level
  • Women Welcome
  • New Year's Holidays
  • Five Days Workweek
  • Experience Welcome
Company Name

EIRE Systems K.K.

Job Type
EIRE Systems K.K.
IT (Other) - IT Help Desk
IT (Other) - In-house System Operator
IT (Other) - Customer Support Engineer
Industry IT Consulting
Location Asia Japan Tokyo Chiyoda

Job Description Great opportunity for a Japanese and English speaking Technical Support Engineer with a passion for providing outstanding customer service and who has the desire to learn and develop technical skills.

As a Field Service Engineer, you will work as part of a team supporting financial industry customers in and around the Tokyo area.

This role is not a regular desk-bound job. It offers an interesting balance of work internally within the office and the opportunity to move around between customer sites. You will be regularly required to visit customer offices and datacenter sites to perform on-site technical support work.

※As a measure to reduce possible exposure to Covid-19, when not required to visit client sites, we can offer the flexibility for you to choose if to work from home or from the Tokyo head office.

This Technical Support role will give you a chance to use your Japanese/English communication and organizational skills while working with industry leading technology tools within a dynamic fast-paced environment.

We are looking for a candidate who has a desire to learn and develop their technical knowledge. You’ll be given the opportunity to work with a team in a very multi-cultural setting and gain invaluable technical and customer service experience.

【Job duties:】
●　Helping customers with hardware, software, and networking problems, face-to-face with customers
●　Installing and servicing PC and network hardware and software at customer sites - mostly office and data center environments.
●　Arranging delivery and removal of computer and network hardware, including related administrative tasks.
●　Providing outstanding customer service – both in-person and by phone/email
Company Info The Employee will be hired as an IT Support Engineer for the purpose of providing professional IT services to EIRE's clients.
Duties carried out by the Employee will include but not be limited to:
1. Providing support for client’s End of Life (EOL) Technology Refresh projects and assist client’s Daily Baseline Support Activities, in case of delays in the EOL rollout schedules.
2. End of Life (EOL) Technology Refresh tasks include but not limited to:
Raise a ticket and track each upgrade on Client’s internal ticketing system
Contact the end user to notify them of the upgrade and to schedule the replacement at an agreeable day and time.
Collect a pre-imaged device from Client’s onsite store
Configure the device with any optional extra software or settings in line with department standards
Deliver and install the new device to the employee’s desk
Return the removed device to Client’s supply chain store for disposal
Provide assistance to end user with for post-upgrade related requests
3.Daily Baseline Support Activity (Secondary tasks in case of delays in EOL rollout) tasks include but not limited to:
• Regular meeting room and training room technology checks - Conduct room checks ensuring that meeting room technology is working effectively for employees prior to local time 8am
• Regular printer checks - Respond to offline printer reports and/or other printer hardware related problems
• Daily offline PC checks - Use a daily generated report to identify PC’s not actively seen on the network and investigate prior to local time 8am.
• Other 1st line desktop support related activity as requested by client, such as:
• Monitoring Client ticket system and work on the local tickets assigned
• Swap PC, monitor and other desktop/mobile hardware
• Troubleshoot desktop issues and software issues
• Provide IT customer support for client's employees
• Install new equipment at user’s desk
• Replace faulty equipment at user’s desk
• Assist with minor desk moves
4. Other technical and related duties requested by EIRE and the client.
English Level Fluent (TOEIC 865-)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary Depends on experience   
Other Salary
Description		 Social Insurance
Commuting/ Transportation Allowance
Education/ Training
Holidays Five-Day Workweek
Paid Holidays
Sick Leave
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