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This posting is managed by: | Career International FOS Sdn Bhd |
---|---|
Company Name | Company is not publicly visible |
Job Type |
Customer Service - Customer Support
|
Industry | Tourism/Hotels, Lodging/Restaurant, Food Services |
Location |
Asia
Malaysia
Kuala Lumpur
|
Job Description |
Job Description Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff |
English Level | Business Conversation Level (TOEIC 735-860) |
Japanese Level | Native Level |
Chinese Level | None |
Salary |
MYR - Malaysian Ringgit MYR 158K - MYR 218K
(Monthly Salary Range: MYR - Malaysian Ringgit MYR 13.167K - MYR 18.167K *Divided into12month ) |
Other Salary Description |
Social Insurance Commuting/ Transportation Allowance In-House Loan System Company Housing Education/ Training Employee Stock Purchase System |
Holidays |
Five-Day Workweek Refresh Holidays Paid Holidays Sick Leave |