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Job Search
Updated 2024-03-06
Activated 2024-03-06
Activated 2024-03-06
Customer Service
- Recruiter
- Entry Level
- More Than 5 Positions Open
- Online Interview
- Career Options Available
- International Team
- Language Skills
- New Graduates Welcome
- Urgent Hiring
- Global Company
- Experience Welcome
- No Experience Required
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Customer Service - Customer Support
Customer Service - Other Hospitality Business Specialists - Flight Attentdant/Airline Industry Related |
| Industry | IT Consulting |
| Location |
Asia
Malaysia
Kuala Lumpur
|
| Job Description |
• Answer incoming calls including email and chat in a timely manner • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Build sustainable relationships and engage customers by taking the extra mile • Keep the customer’s privacy and protect customer information • Meet personal/team qualitative and quantitative targets • Handle simple to difficult inquiries in a given span of time • Manage different types of callers in a given span of time • Achieve the given metrics in accordance to the center’s commitment to client • Manage and resolve customer complaints • Identify and escalate issues to supervisors • Provide accurate information and excellent customer service • Research required information using available resources • Research, identify, and resolve customer complaints using applicable resources • Process request according to customer’s preference on time • Route calls to appropriate resources • Document all call information according to standard operating procedures • Recognize, document, and alert the management team of trends in customer calls • Follow up customer calls where necessary • Complete call logs and reports • Other duties as assigned |
| Company Info | BPO Company. This Company is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. |
| Working Hours | Rotational Shift (24/7) |
| Job Requirements |
High School and above Fresh and Experienced able to apply |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | MYR - Malaysian Ringgit MYR 98K - MYR 118K |
| Other Salary Description |
Employment Pass provided Medical benefit Annual leave Training provided others |
| Holidays |
Five-Day Workweek |
| Nearest Station |
Near with public transport such as KTM, MRT, LRT, Monorail, Bus Easy to find food |
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