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Updated 2024-03-07
Activated 2024-03-06

Customer Success Specialist (Customer Service)

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  • Staff Level
  • More Than 5 Positions Open
  • Women Welcome
  • Five Days Workweek
  • Only 1 interview
  • Online Interview
  • International Team
  • Global Company
  • Experience Welcome
  • Overseas Applications Welcome
  • Visa Support Available
This posting is managed by: Career International FOS Sdn Bhd
Company Name Company is not publicly visible
Job Type Customer Service - Customer Support
Location Asia Malaysia Pulau Pinang

Job Description As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect.

Job Scope
1. Effectively resolve customer inquiries in a considerate and timely manner via chat, email and phone.
2. Compose thoughtful, personalized responses for a variety of customer request.
3. Triage incoming requests and spot trends in customer issues to flag for the rest of the team.
4. Identify, reproduce and document bugs for the engineering teams.
5. Make active contributions to help achieve team goals and successes.
6. Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration and aiding in documentation.
Company Info BPO Industry
Job
Requirements		  Willing to work according to US time zone (Depending business needs)
 Preferably someone who have experience in Fintech, Banking and Finance
 Degree or Diploma in Banking or Finance preferred
 At least 1 year experience in Customer service
 Good computer skills.
 Good multi-tasking skills.
 Able to react effectively and calmly in emergencies.
 Able to maintain customer confidentiality.
 Must be able to work under pressure and learn in a fast pacing environment.
 Must be reliable in working schedule
 Must be able to maintain good performance based on client metrics.
 Must be able to handle difficult customers & situations depending on the issues
raised by clients/customers
 Ability to interact with various types of customer

English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary MYR - Malaysian Ringgit MYR 98K - MYR 118K   
（Monthly Salary Range: MYR - Malaysian Ringgit MYR 8167 - MYR 9833 *Divided into12month ）
Other Salary
Description		 *Medical Insurance
*10 days:Annual Leave
*14 days: Sick Leave
*Career Development Program

* For non-Malaysian ~ visa processing, one way flight & 1 week of accommodation provided upon arrival
Holidays Five-Day Workweek
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