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エイラシステムのテクニカルサポートでは、企業を対象にITサービスを提供しております。顧客は大手外資系グローバル企業が中心です。

各クライアント企業においてグローバル規模で展開されているIT環境。
その日本ローカルサポート（L2）としてITサポートのスキルや経験、語学力を活かせるポジションが多数あります。
現在、弊社チームの一員としてご活躍いただける方を通年募集しております。

主なサ ...

概要:
ネットワーク運用サービスの全体を管理し、24時間365日の体制でサポートを提供します。エンタープライズネットワークの設計、実装、運用管理に関する豊富な経験が必要です。

主な職務:
・ネットワーク運用の管理と問題解決。
・ネットワーク環境の変更後の運用サポート引き継ぎ。
・サービスレベル契約の管理と顧客関係の構築・維持。
・トラブルシューティング、メンテナンス、技術支援の調整 ...

As a Service Delivery Manager, you will be responsible for:

Account Management: Oversee client accounts, ensuring their satisfaction and addressing their needs.
Contract Management: Handle the contracts of our clients, ensuring they are up-to-date and accurately reflect the agreed-upon services.
Stakeholder Coordination: Collaborate effectively with both external and internal stakeholders.
Work closely with our Incident Managers to handle any incidents that may occur.
Coordinate with our Engineering team to handle requests from clients.
Deliverin ...

Job title: Associate - IT Consultant (Business Process, IT Platform)
Location: Tokyo OR Fukuoka

Responsibilities:

- Lead projects at various stages from client requirements gathering, business analysis, external design, development/configuration, testing, and implementation.

- Contribute to division-level and company-wide initiatives with the objective of providing high-quality, value-added consulting solutions to clients in accordance with Infosys guidelines, policies, and standards.

- Execute projects in collaboration with offshore teams ( ...

As a trade practitioner in the Business Department, you will be performing the following duties:

- Working with the Sales Department to create documents necessary for trade

- Organizing data related to orders

- General trade-related duties

- Acting as a bridge between suppliers and customers

- Inputting and processing purchase orders, etc.

Currently, there are five female employees in the Business Department, and internal communication is in English.

* Any areas where job content may change in the future will be explained during the ...

＼未経験者OK！／

グローバルに活躍できる！
弁護士ヘッドハンティング専門会社！

ワーキングホリデーや留学、
海外経験などで培われた
多様な視点とご経験を活かし、
クライアントのニーズにマッチした
最適なソリューション提案をお願いします。

...

世界水準のイベントをプロデュース！
外資系ITイベント・マネジメントチームにジョイン！

1）イベントのサポート業務全般
・音響や映像などの技術制作
・ロジスティクスやノベルティ、装飾
・エンターテインメント、ケータリング
・セキュリティなど

2）ライブイベントやハイブリッドイベントの企画運営

3）予実管理

4）ロジスティクス、装飾、エンターテインメント、
ケータリング他、イベント ...

Responsibilities
• Manage customer expectations within the payroll scope of delivery by attending and processing enquiries and requests via the defined processes and utilizing problem solving skills for resolution.
• Ensure employee's payroll and time data are processed accurately and reviewed based on the define checklist.
• Work in collaboration with other team members to establish and maintain a confidential and sensitive work environment.
• Monitor and manage case daily. Analyzing, understanding, solving problems with complying to the st ...

With the launch of new global marketing initiatives, the Global Marketing Director will build a best-in-class marketing team from the ground up to further develop this vision and drive new business transformation.

A crucial role in the Global Marketing team is the Marketing Manager.
Working closely with team members and the Japan regional business development team, he will develop localized marketing initiatives that are aligned with the overarching global brand messaging and strategy.
He will also help build key marketing initiatives that drive bra ...

DUTIES AND RESPONSIBILITIES:
Primary Job Functions:
• Answer incoming calls including email and chat in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep the customer’s privacy and protect customer information
• Meet personal/team qualitative and quantitative targets
• Handle simple to difficult inquiries in a given span of time
• Manage different types of caller ...

- Answer incoming calls including email and chat in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customer’s privacy and protect customer information
- Meet personal/team qualitative and quantitative targets
- Handle simple to difficult inquiries in a given span of time
- Manage different types of callers in a given span of time
- Achieve the given metrics in accordance to ...

- Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time.
- Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification).
- Focus on resolving customer issues, not closing cases; Solve the right problem for the requestor by looking beyond the stated requested to the true needs, distinguishing between relevant & irrelevant information; adhere to business and compliance rules and professio ...

- Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
- Reviewing/updating contents on a popular social media platform
- Audit of content received and sharing for Social Media Upload Generic
- Proficiency in Native Language (Read/Speak)
- Good command over verbal & written English language
- Prior work experience in a LPO/Regulatory work, Social Media platforms is a plus
- Awareness of current affairs and events in the respective markets/co ...

In the ever-changing business environment, system operation problems, issues, and risks arise. As a member of the service delivery management team, this position will be in charge of IT infrastructure-related matters individually regardless of the field, and will be responsible for early termination and completion within the deadline while involving related parties and leading.

Job Description:
(1) Operation of IT change management governance process
・Weekly CAB operation (meetings, reviews, announcements, provide training)
(2) Response to probl ...

【Responsibilities】
Design, develop and maintain innovative features based on business needs
Implement high fidelity UI using modern front-end frameworks and design systems
Ensure high quality deliverables through CI/CD pipeline, testing, and documentation
Collaborate with design, product management, and customer success teams to continuously improve the product
Supporting the team by actively participating in discussions and reviewing others' code
Improve team synergy and mentor junior engineers

【Technical Stack】
Product teams are free ...

【Responsibilities】
Design, develop, and maintain innovative features based on business needs
Design scalable and fault-tolerant architecture in a distributed cloud deployment
Ensure high quality deliverables through CI/CD pipelines, tests, and documentation
Improve team synergy and mentor junior engineers
Collaborate with Design, Product Management and Customer Success teams to continuously improve the product
Our tech stack: Python 3, asyncio, NoSQL, AWS, Docker. For more details,

【Technical Stack】
Each product team is free to choose i ...

【About the Business】
～In-house development and provision of various IT services, including "HENNGE One," a security SaaS service with the No. 1 market share in Japan～

The company's management philosophy is to "change the world by liberating technology.
While IT technology continues to develop at an astonishing pace, it is often not fully utilized in business environments with complex structures.
The company aims to be the piece that bridges the gap between the ideals of technology in business and the benefits of technology for everyone, hel ...

Overview of CSS Role:
• CSS represents the brand, the culture, and the values of the client
• Your attitude and how you behave will determine how our client is perceived by its customers
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
• Customer concerns must be handled positively and professionally
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities:
• Support customers ...

Overview of CSS Role:
• CSS represents the brand, the culture, and the values of the client
• Your attitude and how you behave will determine how our client is perceived by its customers
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
• Customer concerns must be handled positively and professionally
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities:
• Support customers ...

Overview of CSS Role:
• CSS represents the brand, the culture, and the values of the client
• Your attitude and how you behave will determine how our client is perceived by its customers
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
• Customer concerns must be handled positively and professionally
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities:
• Support customers ...