Ahead Group is looking for a Senior Cisco Video & Voice Engineer, who will primarily focus on providing Video/Voice and unified communication solutions to meet client requirements.
The candidate should be highly technical and experienced in the voice and network field, working to optimize all areas of voice services and provide support for implementation, operations & clients on delivering projects in timely manner. The candidate should have mindset that drives consistent high-quality solutions
Ahead Consulting is seeking an experienced Call Center Deployment Manager to oversee the upgrading Cisco(CUCM) Systems, Genesys, IVR(Concentrix), P&W (Sweet, WFM) and Verint Voice recording technologies within Japan Call Centers.
Essential Job Functions:
Knowledge of Cisco (CUCM) based Call Centers, including day to day technical issue escalations, long term planning and solution design, renewal/upgrade project.
Knowledge of Call Center application and Genesys integration via CTI. i.e. CRM(+softphone), etc.
Knowledge of Verint Voice recording wi ...
IT Delivery Leader for the program, first point-of-contact for all Program Delivery related topic
Face-Off with Key Stakeholders including Markets, IPS, Finance, IT, Operations
Manage the Program Management Processes across the IT Delivery Lifecycle per the Program Management Framework
Lead a core team of F2B Business Analyst, Test Manager, Technical Architect, Test & Environment Manager
Track Program Level Financials, Risks & Issues, Dependencies etc.
Prepare the Program Management Plan covering scope, schedule,
Drive the adherenc ...
Proven track record of successful project and program management with Japanese clients
Experience working with global teams and especially teams in Japan, USA, and Europe
Ability to effectively resolve escalations
Excellent customer communication skills.
Run a large program within a global organization.
Act as the main point of contact and coordinator for our operations in Japan
Serve as a business partner for Japanese customers
Own business KPI’s and drive action to achieve them
Take ownership of support is ...