Responsible for providing effective client service for all internal and external clients by demonstrating exceptional customer service skills; utilising technical expertise and familiarity of company products and
・Ensure that clients receive quality service and requests in an efficient, knowledgeable, and timely
manner by scheduling future conferences, running attended conferences
・ Answering or returning internal and external queries with an efficient, knowledgeable, and timely
・ Assist our community and help resolve inquiries empathetically, accurately and on time.
・ Become and remain knowledgeable about client’s products and community standards.
・ Make well balanced decisions and personally driven to be an effective advocate for our community.
・ Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
・ Display a strong bias to doing what’s right for our community in supporting client’s mission.
・ Investigate and resolve issues that are ...