Your role will be focused within the Automotive team, supervising the call center operators. You will handle the business operations including manual creation, training and onboarding, kpi management, call escalations. Your mission is to improve the function of this team in order to improve the performance.
* Training and onboarding
* handling escalated cases
* manual and script creation/improvement
* process improvement
* interviewing and hiring of new members to your team
My client is looking for candidates with call center experience, who are keen to grow their career and skill within insurance. Your role with my client will focus on providing an informative customer experience, while continuously learning about new products and developing your market knowledge.
* handling insurance related claims
* providing advice and solutions to your clients
* data management
* quality control