Branch IT Desktop Systems Specialist at the Tokyo office.
The role of the Branch IT Desktop Systems Specialist is to provide technical support to all employees in Japan.
He/she will be responsible for supporting and troubleshooting desktop systems, servers, and network devices.
This position will work under the direction and supervision of the Japan IT Team Lead but will report directly to the APAC IT Manager based in Shanghai.
Core Job Responsibilities
• Provide technical support to employees for all IT systems and services
• Handle supp ...
・ Install, move, add, and change (IMAC) server and other hardware in data center
・ Coordinate with local vendors regarding technical support of network and server
・ Provide both scheduled and unscheduled troubleshooting support
・ Manage hardware assets on-site. Coordinate schedules of product shipping and receipt
・ Escorting vendors and visitors inside the data center
・ Report operation scopes weekly and monthly
・ Other ad-hoc tasks when requested by the client
・ Manage backup tapes and internal file transfers
BiOS is looking for data center engineers to join international support team servicing a global provider in
Tokyo. Fast Moving, Highly demanding environment where you will be expected to undertake key aspects of
maintenance and deployment work on Servers, network appliance and cabling.
• Request Management – process, coordinate and support tickets as per agreed service levels for both
scheduled and unscheduled troubleshooting support.
• Install, move, add, and change server and other hardware in ...
BiOS is looking for a bilingual data center operator to provide services for several Japanese and international clients.
・ Provide facility support and escort visitors inside the data center
・ Manage server room entrance/exit record
・ Server/network rack management: correspond to requests including open/close, key rental/management, layout management, etc.
・ Secure rack mount space, manage rack floor layout
・ Provide server related services including; kitting, racking/removal, power on/off, cable connection/disconnectio ...
・Quality of service and customer satisfaction for all implemented in-sourced and outsourced services and solutions for assigned customers.
・To be the customer’s primary point of contact for all service related issues, with the exception of incident management, where the CSM in case of major incidents will act as a service escalation point.
・Proactively analyze and identify existing customer needs and opportunities to grow the customer relationship, working with the account team to up-sell service management and other products and services.