Ahead Consulting is seeking an experienced Call Center Deployment Manager to oversee the upgrading Cisco(CUCM) Systems, Genesys, IVR(Concentrix), P&W (Sweet, WFM) and Verint Voice recording technologies within Japan Call Centers.
Essential Job Functions:
Knowledge of Cisco (CUCM) based Call Centers, including day to day technical issue escalations, long term planning and solution design, renewal/upgrade project.
Knowledge of Call Center application and Genesys integration via CTI. i.e. CRM(+softphone), etc.
Knowledge of Verint Voice recording wi ...
Ahead Group is looking for a RPA Program Manager to join a world premiere Robotic Process Automation solutions provider for Entreprises.
As a RPA Program Manager you will work with their largest, most important customers to reduce cycle time and errors in their critical business processes. You will also extend the product to solve their customer's most challenging use cases by leveraging your development skills to integrate a wide variety of systems with their unique technology. You will independently fulfill client-facing functional a ...