The firm is seeking a high-performing and self-motivated individual to join as the Client Relationship Management (CRM) Operations Administrator. You will work within the growing Client Strategy team to support the transformation journey of how they manage the information of clients together.
* Maintain and update client data for the Japan office on a technology platform
* Act as main point of contact, prepare and send email invites and physical letters
* Conduct follow-up calls to further describe our value and impact
* Track p ...
You will be in charge of Business Intelligence and support the team using accurate, timely and user-friendly data.
* Investigate and make executive summary to present to top management
* Use analytical tools available to ensure timely reporting
* Track Key Performance & activities, Sales & Promotion costs
* Handle data from the AI Business Planning
* Native level Japanese, high business level English
* Strong analytic skills, good with excel (Macro, VBA), process improvements, business acumen.
* Knowledge of ...
In this role you will be a key point of contact between domestic/international guests, and hoteliers both in Japan and overseas. You will be in charge of resolving every day situations as well as provide support and recommendations to hotel guests.
- You will give an excellent personalized customer service and manage the needs of all customers through phone and email (50% will be in English and most of the conversations will be by email)
- You will identify and escalate issues to supervisors