The Customer Service Representative is a key team member required to provide world-class customer service. Responsibilities include management of the entire order fulfillment cycle from forecast to post delivery service.
The Customer Service Representatives interfaces with customers, sales management, finance, product development, program management, planning and procurement, export compliance, operations, and legal personnel to meet customer requirements.
- Drive entire order fulfillment cycle (Forecast Analysis - Agreements management - Order mana ...
・Creation and regular review of short/mid/long term selling and purchasing plan.
・ （short term: 1 12 months / mid term: 13 24 months / long term: 3 5 years）
・Order placement of finished goods/ingredients/bulk items
・Management of supply schedule and coordination of importation
・Implementation of contingency plan to prevent material shortage and overstock.
・Maintaining optimal inventory levels and establishment of recommended safety stocks to keep customer service levels and to avoid ove ...