• Design and implement Windows infrastructure
• Design in implement Active Directory infrastructure
• Active Directory architecture design for large organization.
• Integrate Windows infrastructure components like DNS, DHCP, WINS etc.
• Migration of Active Directory from 2003 to 2008
• Interaction with Customer technical architects on regular basis for design sign offs and technical discussions.
• Lead a team of technical consultants
Roles and Responsibilities
• Continuously interacting with Customers over voice, Emails and Remote screen sharing to resolve issues with in the SLA.
• Documenting the solutions provided to the Customers in the ticketing tool.
• Troubleshooting p1/p2 incidents interacting with different team for the timely resolution with in the SLA.
• Documentation of RCA in proper RCA template.
• Best practices or preventive measure implementation based on the RCA action items.
• Should be open to work in 24/7.
• Prepare technical specifications and ...
- Able to work independently in both SharePoint online and On Prem, File Services.
- Having support experience, resolving tickets with in the SLA.
- Experience is migration from On perm to SharePoint online using 3rd party tools.
- Experience in PowerShell, Yammer, OneDrive, External Sharing issues.
- Having basic knowledge on development in SharePoint On Perm and Online.
- Strong problem solving skills including critical thinking, analysis, ability to work well under pressure and work on multiple pro ...
【Key skills required for the job】
- Network Voice and Collaboration Admin (For Voice Engineer mandatory)
- As an administrator, you should be able to handle first point escalation for all technical and process issues.
- Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager.
- Plan and schedule Changes, Coordinating with different stakeholders.
- Perform RCA for Major Incidents related to his / her tower
- Follow quality / security process defined for the e ...
- Understand the ITSM landscape of the Customer and understand In-scope ITIL processes to be designed
- Provide ITIL best practice service management consulting at a strategic, design, and operational level for the Customer’s environment
- Understand the specific Process requirements of the Customer and gather the required inputs on Customer’s people, practices and processes, Organization structure, ITIL Tools in-use, as-is process, details on current Vendors
- Prepare the Process definition plan, identify the ...
We are currently looking for a Transition Manager, who will be able to conduct various phases of transition: Pre-Transition, Transition Phase & Post-Transition Phase.
【Role & Responsibilities】
・Plan, design and deliver strategic projects to bring business benefits and value to the Organization
・Scheduling & Planning Transition Project requirements
・Manage and Track Project Milestones and Project expenses
・Prepare the project plan, project Management and governance model while working closely with project stakeholders and d ...