As Emerge's global ITMS team member you will work for a Major financial services company as a Call Manager - IT Helpdesk staff.
Work within a team to provide first line support via phone to Front & Back Office staff.
Primarily to provide first line support for all PC issues, within a standardized operating environment (Windows 10)
Identification of issues and escalation to the appropriate second or third line IT teams both locally and globally following identification and initial troubleshooting
Flexibility to work on a shift basis to provid ...
The Service Desk provides a single point of contact for all IT problems and enquiries. Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End-to End Tier 1 Incident Management support for all Desktop related problems and queries. The Service Desk Analysts are IT-skilled and provide complex technical advice to customers on queries and requests related to all aspects of the desktop area and to ensure that this support meets the established Service Level Agreeme ...
Support and monitor adherence to information security and risk management.
Engage with Business and IT functions, supporting a broad range of Information Security and Risk Management (ISRM) topics including information security, IT compliance and/or information risk management within the countries.
- Responsible for ensuring quality and compliance to information governa ...
- Facilitate PCSAT, Pulse and ACSAT surveys in coordination with Account and Customer Advocacy Group
- Facilitate survey action planning, ensure actions are communicated to customer and tracked to closure
- Improve Transaction Customer Satisfaction (TCSAT) and Deploy Ticket Audit processes
- Identify Early warning Alerts proactively and track it to closure
- Facilit ...