• Provide first level of helpdesk support （for desktops, laptops, printers, business applications, etc.）
• Escalate issues to the local IT Manager and / or the Regional IT team
• Follow up with IT teams and end users to ensure proper closure of all IT incidents （including documentation / reporting in the helpdesk ticketing system）
• Work closely and build strong relationship with business teams and understand their IT requirements
• Install and configure computers and other IT equipment for new joiners
• Manag ...