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取材者の目Employee voice Vol.1

Ayumi Fujimoto
Position Name: Data Center Engineering Operation
Company Experience: About 1.9 year

■Previous career
I worked for a system integration company who provides large-scale systems to the finance industry and government and was engaged in facility management for the company owned data centers.
In addition of being involved into multiple tasks from land selection to construction and operation for the newly established data center, I also gained various experiences in business aspects such as building utilization strategies and budgeting.

■Day to day work
AWS data centers are operated by multiple teams. My team, Data Center Engineering Operations (DCEO) is responsible for the facility, such as electrical and air conditioning/cooling equipment in the data center. Operations includes 24x7 risk management for the electrical and air conditioning equipment, while technical project management skills are required to provide timely facility preparation according to the specifications of server racks being delivered daily.
There are many opportunities to manage projects using knowledge that is relevant. For example, when planning the maintenance of electrical equipment and air conditioning equipment, we take into consideration how the state of the equipment will transition during maintenance, and take sufficient risk countermeasures calculating the impact from the facility side to the rack level. There are various standard operations which are being actively updated and I feel that AWS data centers are evolving day by day.

■Why I joined AWS
In my previous job, I was involved in facility management for data centers in on-premises environments. I saw many enterprise customers who have large-scale systems shifting to the cloud and felt that cloud services have great potential to change the world.
I joined AWS because I wanted to contribute my data center knowledge that I gained over the years to cloud services.

■Future career
At AWS, we have multiple opportunities for talent to grow.
Our team is quite diverse and we have a multicultural environment, this environment helps you an individual to grow by getting hands on exposure, part of multiple projects, supporting each other and many opportunities to plan and improve to support our customers with the best.
I am happy to be a part to this team and also leveraging all the opportunities in my current role. We have also seen our members in our team who started as Engineer are now a manager, transitioned to different team like TPM, BD etc.

■Message to people who are considering an AWS data center role
Considering the confidentiality of the AWS data centers, we are not in a position to share a lot of details. However, as the business expands, the AWS data center is also expanding rapidly, and there are multiple opportunities to utilize your technical and engineering skills through daily operations. There are so many different things we learn each day and that is what excites me.
Amazon culture is unique and as it says every day is DAY1 so learning never stops. Our unique Leadership Principle (LP), which is rooted in our business not only at the time of hiring, but also for small decisions and feedback.
If you would like to learn, raise the bar of your technical skills, get exposure to the best in class technology and looking for a place to grow with the growth of the company this is the team to be at. Come join us!

取材者の目Employee voice Vol.2

Diane Hoshino
Position Name: Data Center Logistics Specialist
Company Experience: About 1.7 year

■Previous career
Previously, I worked for an International Logistics company, which provides logistics solutions and supply chain management to a variety of industries around the globe.
My role was focused on coordinating air freight shipments from different countries as well as maintaining excellence on customer service in critical industries such as automotive, agricultural, and energy. Following this experience, I also worked for a small exporting company, where I had the chance to gain experience on warehouse and inventory management.

■Day to day work
Essentially, my team is responsible for providing assets to multiple teams in the Infrastructure Operations, helping all teams to have what they need to keep our Data Centers running smoothly.
My team manages new deliveries, maintains and controls inventory, ship assets in and out whenever needed between multiple data centers; we are also in charge of reverse logistics when applicable.
Our Data Centers don’t stop growing, so as the scope of work for the Data Center Logistics specialists and trainees, there are plenty of opportunities to get involved in different projects.

■Why I joined AWS
Although Logistics has a similar essence across different industries, I was eager to find out how different the Data Center Logistics is. Despite of not having a tech background, I’ve joined AWS because I knew I could contribute with my Logistics knowledge that I’ve been developing through the years and because I wanted to learn something new and different.

■Future career
I am happy to be part of my team, where I can rely on my teammates without hesitation.
We are always supporting one another and exchanging our experiences and knowledge, as we face our daily challenges. I’ve seen teammates transitioning to other teams to expand and develop different skills, however I haven’t set a target in that direction yet as I do have the feeling that the Data Center world is fresh for me and I still have a lot to learn.

■Message to people who are considering an AWS data center role
We are constantly learning and developing ourselves; it’s a nonstop apprenticeship and I do enjoy the fact that I learn more than one new thing every day.
If you are all about putting effort into achieving your goals, having fun by thinking outside the box, like experimenting new things, and want to make history by raising the bar to reach new heights, then this is the place to be.
Come join us!

取材者の目Employee voice Vol.3

Danica Santillan
Position Name: Data Center Technician 
Company Experience: About 3.9 years 

■Previous career
Prior to joining AWS, I use to work for an International Investment Bank and Financial Services Company as a Data Center Technician. I was involved in supporting the daily operations of a data center such as server and network device installation, server troubleshooting, spare parts inventory management and issue escalation to relevant teams.

■Day to day work
As a team, we provide 24/7 site coverage and respond to high severity events within Service Level Agreements (SLA’s). Working on shift rotation, we troubleshoot and fix hardware and network issues. We install new servers and network equipment. We are also involved expansion projects and work with various teams in the Data Center and across sites. 

■Why I joined AWS
Although I was already a part of Data Center Infrastructure, I always felt the need to learn more.
I always thought working in a fast-growing company like AWS would give me many opportunities to improve my skills by working with other experienced and talented people who shared the same interests and goals. Aside from this, working in an industry where women are distinctly in the minority I have been able to thrive and advance in my career. Joining a company that embraces diversity and recognizes gender equality was just exactly what I was looking for and was fortunate enough to be a part of it.

■Future career
If you want to advance your career as a Data Center Technician, there are many options to choose from.
If you have the skill set in managing and developing Data Center Technicians and have the passion on improving processes and procedures, you can transition to Data Center Manager. If you have skills in driving projects and enabling different teams to achieve the project goal, you can advance to Technical Program Management. If you are interested in supporting large scale networks, you can try Network Technician position.
These are just some of the career paths that you can take if you are thinking of either horizontal or vertical career advancement.

■Message to people who are considering an AWS data center role
Amazonians are driven and guided by the Amazon Leadership Principles.
So, if you have a passion for technology, looking for ways to develop your skills eagerly and enjoy working to earn and keep customer trust vigorously, this is the place to be ; Come Build with Us!

グローバルポイントPowering companies from Netflix to NASA


Amazon Web Services (AWS) is a secure cloud services platform, offering compute power, database storage, content delivery and other functionality to help businesses scale and grow. Millions of customers currently leverage AWS cloud products and solutions to build sophisticated applications with increased flexibility, scalability and reliability. Tens of thousands of customers use a broad range of AWS services. This has accelerated AWS’ pace in machine learning, artificial intelligence, internet of things, and serverless computing.

In 2006, Amazon Web Services (AWS) began offering IT infrastructure services to businesses as web services - now commonly known as cloud computing. Today, AWS provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. As our customers grow their businesses, AWS continues to provide infrastructure that meets their global requirements, aiming to be the most customer centric company on earth.

The Infrastructure Operations (Data Center) Team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintain the physical infrastructure of AWS in the areas of availability, productivity, efficiency, while ensuring the standards of safety and security.

Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. Check out some of our customer use cases to see how our customers use AWS and imagine how you can impact the future of cloud computing as an AWS teammate. Here at AWS, you’ll experience unparalleled ownership and impact on our products, and be empowered to innovate and deliver.


Come build the future with AWS.
In AWS, we don't mind being called "peculiar." We have our own way of doing things. We're obsessed with customers, we see beauty in simplifying the complex, and we're comfortable with being misunderstood. That might sound unorthodox, but our unusual approach and our culture - focused on removing obstacles so builders can build - are part of why our employees enjoy working in AWS.

For people who like to invent, there's no better place to build than AWS. We're currently hiring around the globe, in a variety of different technical and business roles. Join AWS and help us build the future of cloud computing.

Click here to learn more about our open positions!

Click on any of the videos below to learn more about Amazon's work environment and culture!


AWS Japan Unveils a New Office & AWS Loft Tokyo


Meet our Data Center Team at AWS Japan


Working in the Osaka Office


Family Day at AWS

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