Helen has worked in Support roles for over a decade. She has led diverse teams and helped build Customer Support in various industries. Her background includes work in finance, telecom, hospitality and arts. She has worked in both big corporations as well as new startups. This summer Helen joined GIG-As team to help build another Unicorn.
Why did you join GIG-A?
GIG-A aims to solve a real problem. That kind of company has a way of drawing me in. I know I get to work on something that will have an impact.
I’ve seen quite a few other companies that are looking to make smaller or bigger changes happen in the way people live. Usually through new ways of interacting with technology.
What made me join GIG-A was the interviews that I had with the team.
I believe that they are capable of turning their dream product into reality.
Who are you looking for to join Customer Support?
If you think a perfect employee is one that never has an opinion, follows the rules and manuals excruciatingly, and is fast at copy-pasting answers - it’s a bit early to hire you.
Today GIG-A is a company bringing its product to market. It’s new.
If you’re the kind of person that can ask insightful questions, investigate new problems and then help build manuals for recurring problems - you’re the kind of person we’re looking for. Better yet: if you’re the kind of person that can understand how to identify problems and provide feedback so the problems cease existing. You’ll enjoy working at GIG-A.
Customer Support at GIG-A is an entry-level job. If you’re studying something or skilled in other areas you can prove your area expertise and then take all that you learn here about our customers to help build a GIG-A product to new heights.
What is your vision for the Customer Support team?
We’re aiming to build a team that handles customer inquiries from start to finish. You talk to the individual in need of help and then you investigate their issues all the way to chasing payments with our partner banks and providing feedback and ideas to the wider team.
Support is not a copy-paste job, if a task is repetitive; we can automate it. If a task is confusing and the customers need help doing it; then it’s our job to make it clearer and help build ways for the customers to use self-service