Associate Sales Manager【沖縄勤務/英語ビジネスレベル/外資】 | Daijob AGENT (Human Global Talent Co., Ltd.)の求人詳細

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更新日 2020-10-23
掲載開始日 2020-10-14

Associate Sales Manager【沖縄勤務/英語ビジネスレベル/外資】

  • ★★★ シニアレベル
この求人の
取扱い会社
人材紹介
Daijob AGENT (Human Global Talent Co., Ltd.)
企業名 ServiceSource International Japan合同会社
職種
Daijob AGENT (Human Global Talent Co., Ltd.)
営業 - 内勤営業/カウンターセールス
カスタマーサービス - コールセンター管理/オペレータ管理
業種 通信・情報サービス関連
勤務地 アジア 日本 沖縄県

仕事内容 The Associate Sales Manager is responsible for verseeing the management of team supporting
slightly complex accounts to drive the generation of revenue and business growth, lead a sales team,
accountable for driving team performance through customer success motions (onboarding, adoption, product/ servicecontract renewals, extension, upsell and expansion). Serves an assigned territory/client with low tomoderate variables in geography and/or customer complexity. Possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes. As a front-line leader, responsible for driving the professional development of the sales team, including coaching, training, and continuous performance evaluation. Level of engagement with external facing client is tied to tactical components, while majority of support is through Sales Director.

・ Lead, develop and motivate the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
・Provide accurate weekly, monthly and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up-to-date
・ Act as an enabler to remove internal roadblocks and help team to resolve challenges in support of sales opportunities
・Work with Sales Director to address external roadblocks to resolve obstacles
・ Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
・ Analyze data, performance and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories
・Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction
・ Work with Sales Director to act as a point of escalation for the client and respond in a timely manner to any issues
・ Maintain a high level of communication with Sales Director to ensure strategic client relationship is fostered and developed
・Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client
・ Work closely with client contact on reporting and forecasting
・Ensure team alignment to achieve operating plan targets, sales targets and client performance targets (CPTs)
・Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team
・Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)
・Ensure high level of professionalism during all interactions with team and client
・Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
・Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience
・Lead team to effectively influence buying/renewal process to achieve greater client satisfaction
企業について
(社風など)
サービスによって顧客の売上向上に貢献する企業として、グローバル展開しているIT企業やヘルスケア関連企業等とパートナーシップを提携し、各クライアントの保守サービスビジネスの総売上の向上に貢献しています。世界各地に11か所の拠点を、そして世界各地のセールスセンターに3,000名を超える従業員を擁し、同社のすべてのソリューションを多言語サポートを含めグローバルレベルで提供しています。
社内の公用語は日本語と英語で、研修資料、社内システム、研修、社内メールなど8割以上が英語というグローバルな環境です。
評価はすぐにポスト、給与、インセンティブ、賞与に反映されます。オンとオフがしっかりした社風で、仕事はしっかり、プライベートも充実させたいというアクティブな方が多く在籍しています。
勤務時間 フレックスタイム制
(標準労働時間8時間/休憩1時間/標準労働時間帯9:00〜18:00)
※残業は月平均10時間以内と非常に少ないです
応募条件 【必要経験】
・Bachelor’s degree
・Minimum 5 years work experience in a sales role, with proven success
・Consistent track record of success with a passion for exceptional customer experience and driving team results
・Must be well-versed in High Performance Selling methodologies
・Results-driven, analytically proficient, strategically minded with an operational outlook
・Prior people management, leadership and coaching skills preferred
・Experience in a fast-paced high-volume sales environment with tight deadlines in a dynamic working environment
・Excellent listening and problem-solving skills
・Excellent verbal and written communication skills, both internally and externally
・Ability to maximize revenue through best practices
・Highly organized with the ability to handle multiple priorities
・Strong knowledge of MS Office programs
・Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
・Professional and polished demeanor

【あると望ましい経験】
・Experience working with Salesforce.com or similar CRM preferred
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
年収 日本・円 500万円 〜 800万円   
給与に関する説明 ※経験と能力を考慮して決定
昇給:年1回
賞与:年4回
賞与の他にもインセンティブやプロモーション昇給などがあり、努力した分だけ報酬に反映する仕組みです

通勤交通費、社会保険完備、残業手当、永年勤続表彰、定期健康診断 ほか


受動喫煙対策について:屋内禁煙
休日 年間休日数123日
完全週休2日制(土・日)、祝日、年末年始休暇、有給休暇(初年度15日)、傷病休暇、特別休暇(出産、受験、結婚、入院)、産休・育児休暇制度、介護休暇、慶弔休暇ほか
契約期間 正社員
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Associate Sales Manager【沖縄勤務/英語ビジネスレベル/外資】

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