CUSTOMER SUCCESS ADVOCATE | エコバディス・ジャパン株式会社の求人詳細

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更新日 2020-09-10
掲載開始日 2020-09-10

CUSTOMER SUCCESS ADVOCATE

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企業名
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エコバディス・ジャパン株式会社

職種
エコバディス・ジャパン株式会社
カスタマーサービス - カスタマーサービス/カスタマーサポート
IT関連(その他) - カスタマーサポートエンジニア
コンサルティング - ITコンサルティング(その他)
業種 通信・情報サービス関連
勤務地 アジア 日本 東京都 千代田区

仕事内容 Your primary responsibility is to provide support to Customer Success Manager (CSM), your tasks
will include, but will not limited to:CSM Operations Support
● Collaborate with CSMs to ensure effective implementation of the EcoVadis solution to their portfolio of
Customers
● Full ownership of processing supplier lists of assessment and other operational tasks to supplier data
● Data analysis and presentation preparation
● Front-facing on key strategic accounts managing operational elements (i.e. attending weekly calls)
● Liaise with other EcoVadis departments to ensure Customers’ requests (internal and external) are fulfilled
within set deadlines
Technical & Project Management
● Lead internal projects contributing to the formalization and standardization of CSM processes with a positive
impact on team efficiency and quality
Other:
● Lead and/or support a variety of Customer-focused projects
● Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain
a positive and motivating atmosphere
企業について
(社風など)
The Eco Vadis office uses a shared office in Yotsuya. There are plenty of stylish sofas and drink spaces, and you can also use the various membership benefits of the shared office!
【受動喫煙防止のための措置】
屋内原則禁煙(喫煙室あり)
勤務時間 9:00-18:00
応募条件 1 years + successful Customer Support experience with large accounts acquired in a fast paced
environment.
● Excellent communication skills (Both written and verbal)
● Native Japanese, Fluency in English is a must. [Another language] a definite plus
● Bachelor's Degree required
● Strong skills in Google Suite and MS Office, especially exceptional Excel skills (analytics & data
visualization, including the ability to communicate quantitative data into a visually engaging story and
organize/integrate large amounts of information into concise presentation) and PowerPoint
● Demonstrated ability to pick up new skills proactively. Effective time manager and multi-tasker able to
effectively prioritize in a fast-paced environment
● Problem solver with strong attention to detail
● Ability to work well in an international and multicultural environment
● Self-driven, results oriented and team player
● International exposure is a must
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
年収 日本・円 400万円 以上   
給与に関する説明 社会保険完備
交通費全給
教育研修
休日 完全週休2日制(土・日・祝祭日)
有給休暇
育児休暇
傷病休暇
契約期間 正社員
最寄り駅 JR中央・総武線「四ッ谷駅」:徒歩2分
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